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Sword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving transformational change within our clients. We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data, and business applications. We have a passion for using technology to solve business problems, working in partnership with our clients to help in achieving their goals.
About the role:
As Operations Lead you will have ownership of the full delivery function and be expected to drive operation excellence, maintain a highly profitable department, own strategic resource management and collaborate effectively with both internal and customer teams.
The role will report to the Business Unit Director (BUD) and have a team of direct reports including Programme Managers, Project Managers, Enterprise Architects, Workstream SMEs, and the appropriate regulatory and compliance personnel.
Requirements:
Key skills and experience:
* C-suite and Senior Manager stakeholder management
* Ensure effective and consistent delivery of projects which meet or exceed customer expectations and lead to repeat business
* Building and motivating teams, creating opportunities for development
* Delivery of departmental profitability levels in line with company targets; contributing to the overall profitability of the business
* Accurate revenue and cost forecasting and recognition within the sector to inform group forecast
* Champion group culture with all staff, customers, partners, and suppliers to create and enhance awareness and appreciation of the company brand
* Work with the sales and technical pre-sales teams to demonstrate the company's capability resulting in an increased win rate
* Active participation within the Business Unit's management team; advising and contributing to the overall Business Unit strategy
* Broad experience in different project delivery methodologies.
At Sword, our core values and culture are based on caring about our people, investing in training and career development, and building inclusive teams where everyone is encouraged to contribute to success.
We offer comprehensive benefits designed to support your professional development and enhance your overall quality of life.
Benefits include:
* Competitive Salary
* Personalised Career Development: Development plans tailored to your goals, with learning opportunities and a culture of growth.
* Flexible working: Arrangements to support work-life balance, with discussions to accommodate preferences where possible.
* A Fantastic Benefits Package: Including generous leave, family-friendly benefits, pension, private health, well-being schemes, employee assistance, discounted cash plans, and more.
We are committed to diversity and inclusion and are proud to be an equal opportunities employer. We encourage applicants with transferable skills and experience, regardless of meeting every requirement, and value individuals of all backgrounds and identities.
If you require any adjustments during the hiring process, please inform our talent acquisition team.
Additional Information:
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Information Technology
* Industries: IT Services and IT Consulting
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