We are seeking an enthusiastic and highly organised Medical Administrator to join our friendly team. There is always biscuits, cake and fruit!
This role is perfect for someone with excellent communication skills, a patient-focused approach, and the ability to multitask effectively in a busy healthcare environment.
As the first point of contact for patients, visitors, and healthcare professionals, you will play a vital role in ensuring the smooth and efficient running of our front desk.
Main duties of the job
Manage busy patient facing services, handling a high volume of patient and healthcare enquiries efficiently and professionally. Process incoming correspondence from hospitals, community services, and other healthcare providers, ensuring patient records are accurate and up to date. Scheduling and coordinating appointments, maintaining smooth patient flow and balancing multiple priorities. Responding to patient queries with clarity, accuracy, and empathy, signposting to appropriate services when necessary. Handling administrative tasks including prescription requests, referrals and documentation while maintaining strict confidentiality and data protection standards. The right person will demonstrate effective problem-solving skills, remaining calm and professional when managing urgent or challenging situations. Working collaboratively with colleagues and clinicians to support the efficient running of the practice and ensure high-quality patient care.
About us
Springfield Surgery is set in a rural location serving a diverse patientpopulation, where we take pride in delivering high-quality, patient-centred care within a supportive and professional environment.
We provide a comprehensive range of medical services, from routine check-ups and chronic disease management to more specialised treatments. Our multidisciplinary team of experienced GPs, nurses, healthcare professionals, and administrative staff work collaboratively to ensure every patient receives personalised and compassionate care.
We foster a collaborative and inclusive workplace culture, where open communication, mutual respect, and teamwork are central to everything we do. Our staff are passionate about their roles and committed to continuous professional development, ensuring we maintain the highest standards of care.
At Springfield Surgery, we believe in supporting both our patients and our team. We promote a healthy worklife balance and a positive working environment where everyone is valued and encouraged to grow.
Whether youre starting your career in healthcare or looking for anew challenge, joining our practice offers a rewarding and fulfilling opportunity to make a real difference in our community.
Job responsibilities
Part-time position (3 working days per week).
Generous annual leave 5 weeks holiday entitlement.
Days / Hours.........
Person Specification
Experience
* Proven experience in a reception or administrative role, preferably within a healthcare setting.
* Ability to quickly learn, retain, and share complex information related to medical services and procedures.
* Exceptional telephone and face-to-face communication skills, with a professional and empathetic approach.
* Strong IT proficiency, including the ability to adapt to new systems and software.
* Excellent organisational skills with strong attention to detail and accuracy.
* Ability to multitask effectively under pressure while maintaining a high standard of service.
* Disclosure and Barring Service Check
* This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it may be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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