Robert Half is delighted to be partnering with a globally leading business based in Bristol to recruit for a Credit Support Specialist on a full-time and permanent basis.
Hours: Full-time and permanent (Hybrid available after initial training period)
Reporting to: Operations Team Leader (Credit Control)
Key Responsibilities
* Manage direct debit submissions and processing
* Provide customised invoice and billing reports to meet customer needs
* Issue statutory and regulatory notices (e.g., Annual Statements, Default Notices, NOSIA, SNOSIA)
* Contact customers to recover missed or overdue payments via phone, email, and letters
* Resolve invoice queries with internal teams and external customers
* Deliver high-quality customer service
* Comply with internal policies and procedures, meeting audit standards
* Communicate effectively and build trusted relationships across the business
* Maintain knowledge of changes in internal policies, procedures, and regulations
* Understand and comply with the Company's Conduct and Standards
* Adhere to all internal policies relevant to your role or associated responsibilities
Skills & Experience
* Strong communication skills, both written and verbal
* Excellent time management and attention to detail
* High numerical accuracy and confidence handling financial data
* Ability to work effectively under pressure
* Proficient in Microsoft Office, especially Excel and Word
* Experience delivering excellent customer service
* Knowledge of risk awareness and control
* Background in billing and/or credit control (desirable)
Benefits
* Generous contributory pension scheme
* Hybrid working model up to 2-days required onsite
* 25 days holiday, in addition to bank holidays
* Volunteering days to assist in charity work
* Sustainability Initiatives
* Holiday buy / sell (subject to conditions)
* Travel Insurance (cost associated)
* Dental Insurance (cost associated)
* Flexible working options available
* Study support (where applicable)
* Enhanced parental leave
* Referral bonus for referring an Employee
* Cycle2work Scheme
* Free breakfast / fruit
* BEN employee family support
* EV charging points, bike storage, shower & changing facilities and car parking
* Annual bonus scheme - Up to 7.5% of annual salary amount
If this sounds like the next opportunity for you, apply today!
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