Title:
Customer Success Manager
Location:
Oxford
Salary:
up to
£65,000
Join a fast-growing, innovation-led start-up with teeth, backed by one of the world's largest and most influential global players. Operating autonomously but with the resources and credibility of a major industry force, this is an opportunity to be part of a business with massive growth potential.
This is a newly created role that blends customer success, account management, and elements of sales strategy. You'll work closely with a portfolio of high-value customers from enterprise to startups, ensuring they get maximum value from our technology, driving growth through upselling and renewals, and playing a pivotal role in shaping how we engage with our client base.
As the business expands, you'll have the chance to take on more accounts, help design scalable processes, and potentially build and lead a dedicated customer success team.
Key Responsibilities:
* Manage a subset of 10–15 existing accounts, focusing initially on those with the highest growth potential.
* Build strong, long-term relationships with senior stakeholders across large & medium, complex organisations.
* Drive account growth through upselling, cross-selling, and maximising renewal rates.
* Develop and maintain a scalable customer success playbook, embedding best practice across onboarding, adoption, and expansion.
* Provide strategic guidance and mentorship to more junior commercial team members where appropriate.
* Work with product and technical teams to ensure customer needs are met and solutions deliver tangible value.
* Identify at-risk accounts early and implement strategies to secure retention.
* Contribute feedback from customer engagements to help shape product development and roadmap priorities
Ideal Candidate Profile:
* Proven experience managing large, complex global enterprise customers – not just SMBs.
* Experience of working with International clients.
* Strong understanding of the sales process and customer journey in B2B enterprise environments.
* Experience in customer success, account management, or enterprise sales with a focus on growth and retention.
* Industry background flexible – what matters most is enterprise customer experience.
* Comfortable working in a small, hands-on, high-growth team.
* Excellent stakeholder management, commercial acumen, and relationship-building skills.
* Able to work in the Oxford office 3 days per week.
Why Join?
* A rare mix: the agility and culture of a start-up with the backing of a major global player.
* Be part of a high-potential growth story at the forefront of cutting-edge technology adoption.
* Significant opportunities for career development, including building and leading a future customer success function.
* Work with a diverse portfolio of enterprise clients, from global retailers to financial institutions, across innovative, high-impact use cases.
If interested, please
Apply
or get in touch with
Oliver
directly.