Summary of Role To analyse financial and operational data to provide actionable insights that drive business performance, optimise service delivery, and support strategic decision-making across the organisation. Bridge the gap between finance, operations, and business units to enhance profitability and operational efficiency. What you will be doing * Prepare and analse monthly, quarterly, and annual financial performance reports comparing actual results against budgets and forecasts, identifying variances, trends, and drivers across service lines, business units, and regions. * Monitor key financial metrics and analyse operational metrics including service delivery efficiency, utilisation rates, productivity, quality indicators, and customer satisfaction scores. * Identify operational bottlenecks, inefficiencies, and opportunities for process improvement. * Conduct cost-benefit analyses for operational initiatives and improvement projects. * Track and report on operational KPIs, creating dashboards and scorecards for stakeholder visibility. * Collaborate with operations, service delivery, sales, and leadership teams to understand business challenges and translate complex data into clear, actionable insights for non-financial stakeholders. * Support business case development for new services, contracts, investments, and strategic initiatives. * Provi...