About Selecta
Selecta is the largest provider of unattended self-serve coffee and convenience food in Europe, leading the way in vending solutions and specialist coffee services. We are hiring a Mobile Merchandiser/Vending Operative to join our team and ensure a high level of customer service by providing fully stocked and hygienically clean machines that maximize sales across the operational base. This is a mobile role visiting multiple client sites daily to restock and clean coffee or vending machines, acting as a friendly on-site contact for clients during visits.
About Selecta
Selecta operates across 16 European countries, serving 12 million people daily. In the UK, we deliver a national service relied on by approximately 3,500 businesses, providing tasty beverages and snacks at various locations including workplaces, schools, universities, and hospitals.
What does a usual day look like for a Joy Ambassador?
* Ensure all vending machines are filled and cleaned according to company guidelines at all times.
* Complete stock and cash controls across machines and company vans.
* Fix occasional faults such as cup jams or blocked mixing bowls and report all faults to the Service Desk.
* Report accidents, unfit foods, and customer complaints to your Area Manager or Service Desk on the same day.
* Provide training to new starters and team members requiring upskilling to ensure high-quality customer service.
* Maintain a high level of courteous customer care at all times.
* Conduct regular audits and quality checks on machines as instructed by your Area Retail Manager and share follow-up actions.
* Report machines below hygiene standards to your Area Manager.
* Cover sites using a van or public transport when necessary.
What are we looking for in a Joy Ambassador?
* Ability to train new starters.
* Experience in conducting audits and quality checks.
* Adherence to all Health & Safety regulations.
* Flexibility and responsiveness to changes.
* High level of customer care and presentable appearance.
Benefits of being a Joy Ambassador
* 25 days holiday plus bank holidays
* Life assurance of 2x yearly salary
* Most shifts are 5 days per week, Monday to Friday
* Competitive pay rates, higher than most competitors
* Training and certifications in Food Hygiene, Health & Safety, and Food Handling
* 5 weeks paid sick leave
* Clear career development opportunities
* Provided vans with no commuting costs, as you take the van home
* Company phone provided
At Selecta, we are committed to equal opportunities, diversity, and inclusion. We embrace our differences to achieve our shared goal of creating more moments of joy for everyone through our ways of working.
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