As an on-site Customer Service Representative, you will be responsible for building long-lasting relationships with our customer by delivering exceptional customer service and maximising customer satisfaction.
You will be responsible for managing all customer inquiries and helping to resolve issues. In addition, you will manage the booking in and out process of customer assets and co-ordinate onsite calibrations ensuring the company meets all contracted service levels and KPIs.
About the Role
The great benefits you will get as a Customer Service Representative:
Continuous development and training plan
Competitive salary more details available upon request
25 days holiday + bank holidays with the option to buy/sell up to 5 days a year.
Access to the Trescal PerksHub- a bespoke discounts portal & app with over 900+ major retail outlets and restaurants
Continuous employee/financial well-being programme
Medical Health Cash Plan
Gym membership discounts
Cycle-to-work scheme
Pension and Life Assurance Scheme
Requirements
What youll bring to the team:
Previous experience in a customer service or administration role
Excellent communication skills both written and oral are essential
Excellent IT skills and knowledge of Office Suite
Proven ability to identify and meet ...