Wigan Head Office Permanent
Commercial Support Co-Ordinator (Commercial)
As part of the Commercial team within Customer Support, you will be responsible for supporting sales, commercial and operational field-based activities. Reporting to the Commercial Support Manager your role will involve customer relationship management, process critical task-based activities, the creation of customer proposals and maintenance of systems and reports. The team manages the support and reporting activities of the following business areas:
1. Wind Energy & Projects
2. Regional & Heavy Crane Commercial Management across the whole business
3. Framework requests and administration
4. Major Project Pipeline management
Benefits for a Commercial Support Co-Ordinator
5. Bi-Annual retention bonus
6. 24 days annual leave plus an additional day at 2 years’ service and 5 years’ service and every 5 years after
7. Holiday purchase, the option to buy an additional 5 days each year (via salary sacrifice)
8. Group life assurance 3 x basic salary
9. Pension 4% employer 5% employees
10. Online access to payslips, book and view holidays and personal info
11. Access to the Ainscough Advantage (People Value) benefits platform
12. Staff forums run 3 times a year – have your voice heard
Key Accountabilities/Responsibilities
13. Maintain and develop relationships with customers
14. Managing customer orders, in turn booking cranes, labour and ancillary equipment, maintaining multiple lines of communication and actively seeking customer feedback to ensure expectation levels are met
15. Cost and produce accurate quotations in line with process KPI’s
16. To work across the business divisions to develop and track revenue opportunities
17. Liaising with Transaction Team as required to ensure both a timely and smooth billing process is met
18. Gain a thorough knowledge of the market in which customers operate
19. Liaise between operations / technical or sales team in order to capture discrepancies between quote and order.
20. Maintenance of internal rate systems and files
21. Creation of rate and framework documents as required
22. Respond to general emails, inbound calls
23. General support for the wider Customer Support team, to ensure an efficient service is maintained
24. General office admin tasks as required
Person Specification
25. Maths & English GCSE’s (Grade C or Above) or Equivalent
26. Strong administration skills
27. Experience of preparing detailed and complex proposals in response to customer needs
28. Strong operational and customer service skills
29. Understanding of the full end to end sales cycle
30. Previous experience of using CRM systems = specifically MS D365
Skills/Abilities
31. Able to work accurately and effectively
32. Strong interpersonal & communication skills both written and verbal
33. Self-motivated and enterprising worker with a flexible approach
34. Able to work under pressure and committed to meeting deadlines (self-imposed and external)
35. Negotiation & Commercial Focus
36. A good planner with structured problem solving and decision-making ability
37. Ability to write articulate and effective proposals and reports in response to customer needs
38. A high achiever who is career centred and likes to work to demanding goals and targets
39. Strong customer focus and in-depth understanding customer relationships and business process
40. IT literate and familiar with Microsoft office products- Particularly PowerPoint, Excel and Word
Performance Measurement
41. Quotations issued in line with agreed timescales
42. Costs/Margins monitored for quotations issued
43. Framework requests processed in line with agreed timescales
44. Agreed rates processed onto the system in line with contract start dates.