Main purpose of the job
* To provide an efficient empty property management and letting service for residential and non-residential units including garages, sheds, allocated parking bays, cycle stores, and converted laundry spaces, to minimise turnaround times and maximise income.
* To maintain waiting lists for non-residential units.
* To manage and monitor the parking enforcement contractor and the performance of the contractors and handypersons repairing garages, sheds, etc.
Key Accountabilities
1. To process empty homes through the voids and lettings process including arranging and undertaking viewings with prospective tenants, conducting sign ups and diarising new tenant visits for Neighbourhood Housing Officers.
2. To let non-residential units in line with process. This will include units such as sheds, allocated parking bays and cycle storage.
3. Respond to correspondence, complaints, members’ enquiries, Freedom of Information and Subject Access Requests which are within the post holder’s responsibility and make suggestions for improving service delivery.
4. Provide assistance, advice and information to residents on the full range of Income Maximisation services and work with other service areas (e.g repairs) to ensure all contractual responsibilities are met.
5. Update management information systems, waiting lists and databases with, for example, data relating to customer information and audits.
6. To liaise with Tenants & Residents Associations, residents, and other agencies to ensure resolution of problems that arise in relation to the parking issues and parking contracts managed by Housing Services.
7. To provide advice and information as required regarding tenancy issues and make necessary tenancy changes to the database and provide timely and accurate monitoring reports.
8. To action to repossess non-residential assets where customers have failed to clear the debt or make repayment arrangements.
9. Coordinating property site attendance visits with external security contractors to allow Surveyor and Contractor access.
10. Ensure compliance with housing policies, regulations, and legal requirements - Collating compliance documents for a prompt tenancy sign up.
Performance Management
1. Contribute to the successful delivery of all KPIs within the Housing Management Officer remit.
2. Be aware of Lambeth Council’s overall aims of objectives.
Policies and procedures
1. Adhere to policies and procedures.
Finances and budgets
1. To be mindful of the financial context within which we work and to contribute to the provision of a cost‑effective service.
General
1. To work flexibly in undertaking the duties and responsibilities of this job and participate as required in multi-disciplinary cross-department and cross-organisational groups and task teams.
2. To take responsibility, relevant to the post, for ensuring that Council statutes and government legislation is upheld. This includes, amongst others; Management Compliance Charter, Environmental Policy, Data Protection Act, Race Equality Action Plan, Quality Assurance Plan, Health & Safety, Sustainable Construction and Recycling.
3. To make a contribution, appropriate to the post for tackling racism and promoting good race, ethnic and community relations.
4. To undertake any other duties that may be required. These may be varied from time to time to meet the needs of the service.
5. Office-based with regular property visits and inspections.
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