Swindon, United Kingdom
At Nationwide, a Customer Representative role is designed to support our customers with our great services across all channels – from transactions on the till and handling inbound calls, to supporting product applications through digital sales. Providing first class service in person, via phone and online – you will receive training to excel in all channels.
It is an important role within the branch, serving as the gateway to protecting and looking after our customers and working closely as a team.
We need a Customer Representative for our branch on Regent Street in Swindon, Wiltshire.
This role is a permanent position working part-time, 24.5 hours per week on Wednesday, Thursday, Friday and Saturday.
If this role is advertised as part time, the salary will be pro‑rata.
You will need to be within a 45‑minute commute of the branch you are applying to work in. Outside of this window we encourage you to view other vacancies closer to you.
Your training will be based virtually in the branch. The first three weeks are critical – please note that no holiday will be taken during this period.
Should we receive a high volume of relevant applications, we may close the advert earlier than the advertised date.
From 1 July 2026, the minimum salary for this role will be £26,500.
Benefits
* Access to private medical insurance
* A highly competitive pension to help you build a strong foundation for retirement
* Access to an annual performance‑related bonus
* Training and development to help you progress your career
* A great selection of additional benefits through our salary sacrifice scheme
* Life assurance to provide peace of mind for you and your loved ones in the event of your death
* Wellhub – access to a range of free and paid options for health and wellness
* Up to 2 days of paid volunteering a year
What you’ll be doing
As a Customer Representative, you will work on the counter completing transactions and educating customers about our digital services and easier ways to bank with us. Your role may also include dealing with customer queries through our various channels, including online and via the phone.
You will build up your knowledge day in day out to ensure you can answer all customer queries. Customers are the most important part of our day, and you will thrive on providing exceptional service.
About you
We’re not just looking for the right experience and skills – we’re also interested in who you are as a person. Our customers are made up of many different kinds of people, and we want our employees to be just as diverse. You should genuinely want to make a difference for our customers, be comfortable using digital tools and applications, and feel confident in guiding them through online banking and our range of services.
Customer First Behaviours
* Feel what customers feel – Step into their shoes, use their feedback and insights to empathise and understand their needs, ensuring every decision starts and ends with the customer in mind.
* Say it straight – Speak honestly and directly, openly sharing diverse perspectives to reach the best conclusions.
* Push for better – Don’t settle for mediocrity; challenge the status quo and take responsibility for continuous improvement.
* Get it done – Prioritise actions that have the greatest impact, act decisively, and hold accountability for delivering brilliant customer outcomes.
Show how these behaviours resonate with you and where you have already demonstrated them.
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