Admissions Officer - Bank
Location: Cromwell Hospital, London SW5 0TU
Salary: £14.75 per hour + benefits
Time Type: Full time
Bank shifts covering absence (sickness & annual leave) – Monday to Friday 9 a.m. – 5 p.m.
Role Overview
The post holder will be responsible for obtaining demographic information, financial information, booking all inpatient and day case admissions using booking and theatre modules to maximise hospital resources, and providing banking reconciliation for all hospital transactions. They will maintain confidentiality of patient, family and friend data and focus on efficient communication at all levels with both external and internal customers.
Responsibilities
* Answer all incoming calls promptly and provide high‑quality service to internal and external customers.
* Attend bed meetings, update the bed board and communicate with all related departments.
* Receive inpatient and day case bookings, enter required details into the Hospital Information Systems.
* Allocate patient rooms, manage bed status and board in coordination with the Site Lead and multidisciplinary teams.
* Facilitate pre‑admission clinic bookings and respond to subsequent queries.
* Provide quotes for all self‑pay bookings via email or phone.
* Conduct courtesy calls or emails to confirm demographics, financial information and explain registration details.
* Meet‑greet patients at pre‑admission clinic or on admission day when financial details are missing.
* Visit patient rooms to collect registration forms or payments, if necessary.
* Monitor account balance, length of stay and discharge to ensure financial coverage, keeping patients informed of costs.
Key Skills & Qualifications
* Previous experience in hospital admissions, reservations, finance or customer service preferred.
* Telephone experience.
* Excellent communication and organisational skills.
* Attention to detail and ability to work on own initiative.
* Strong prioritisation and deadline management.
* Good timekeeping with flexibility.
Benefits
Our benefits include flexible working and a range of family‑friendly options.
Location & Working Hours
Cromwell Hospital, London – Monday to Friday, 9 a.m. – 5 p.m.
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