AV / Smart Home Service Engineer
South Territory (Hertfordshire, Bedfordshire & Buckinghamshire)
We are a leading home technology and automation specialist, delivering high-end smart home, audio-visual, and automation solutions for residential clients.
We pride ourselves on being a supportive, forward-thinking employer with low staff turnover, providing career development and training opportunities to help our team thrive.
Pay, Benefits and Working hours
* Flexible working: Split your time between home, the office, and client sites.
* Career growth: Training, industry certifications, and professional development.
* Salary £40,000 – £43,000 (depending on experience)
* Performance-related bonuses
* Company van
* Pension and ongoing training support
* Typical working hours: 7am–5:30pm, with two days per week working from home handling remote support.
* On-call rota: One weekend per month (paid as overtime).
About the Job
* As an AV/Smart Home Service Engineer you’ll provide remote and on-site support, maintain system quality, and ensure excellent client service.
* You’ll also contribute to help desk processes, documentation, and continuous improvement initiatives.
* Respond to support tickets promptly, providing remote and on-site solutions.
* Ensure project quality assurance and smooth client onboarding.
* Maintain detailed and accurate documentation, with thorough follow-up on all cases.
* Support process improvements and actively contribute in team meetings.
About You
* Experience in AV, home automation, or smart home service / similar
* with Control4, AV/video matrices, and IP networking. – ideal but not essential
* Strong diagnostic, problem-solving, and client-facing skills.
* Full, clean UK driving licence; willing to travel between client sites.
* Detail-oriented, proactive, and a positive, collaborative team player.
* Any knowledge of KNX, Lutron, Crestron, OvrC, or other home automation systems is a plus