Major Players are partnering with a reputable, culturally connected experiential & brand experience agency to recruit for a Senior Account Manager.
This role sits at the heart of the client services team, acting as a key link between clients and internal creative, strategy, and production teams.
Reporting into a SAD, you'll take ownership of timelines, budgets, and client communication and build strong, trusted relationships both internally and externally.
Responsibilities:
* Act as the primary day-to-day contact for multiple clients, building trusted relationships and managing ongoing communications.
* Lead the end-to-end delivery of integrated campaigns, ensuring projects were delivered on time, on brief, and to a high standard.
* Collaborate closely with creative, strategy, and production teams to develop and execute campaign ideas across channels.
* Manage project timelines, workflows, and deliverables across multiple accounts simultaneously.
* Oversee budget management, including cost estimates, reconciliations, and invoicing, ensuring commercial accuracy.
* Maintain quality control across all client-facing materials, presentations, and supplier communications.
* Identify opportunities for account growth and supported strategic planning and upsell initiatives.
* Provide line management, mentoring, and development support to junior team members.
* Ensure smooth cross-functional collaboration and clear communication between internal teams and external stakeholders.
Experience required:
* Minimum of 3 years' experience in an account management role within a creative, marketing, or experiential agency.
* Strong understanding of brand-led campaigns, live experiences, and end-to-end project delivery.
* Proven ability to manage multiple projects, deadlines, and stakeholders in a fast-paced setting.
* Excellent communication, organisational, and time-management skills.
* Confident building and maintaining client relationships, including leading meetings and presentations.
* High attention to detail with a strong focus on quality and consistency.
* Commercially minded, with experience managing budgets, forecasts, and reconciliations.
* Comfortable using project management tools, trackers, and reporting systems.
* Collaborative, solutions-focused approach with the ability to remain calm under pressure.
Hours: Full time
Salary: £40-50,000 depending on experience
Office Location: East Central London
Office requirements: 3 days per week in the office
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