Job Title: OT/IT Support Engineer
Duration: 12+ Month Contract
Location: Bristol/Bath
Day Rate: Competitive - Outside IR35
Overview:
Chapman Tate is seeking a Shopfloor OT/IT Support Engineer to join a growing team supporting manufacturing-critical applications and infrastructure in a highly complex and demanding production environment. This long-term contract role will see you providing support for operational technology (OT), IT systems, and production line equipment within a high-availability shopfloor setting.
The role is 100% onsite in Bristol, offered outside IR35, and will start from 1st September 2025.
Key Responsibilities:
* Provide day-to-day monitoring and resolution of incidents, with a preference for experience using ServiceNow.
* Work closely with both IT and business users to resolve functional issues.
* Triage and escalate issues across cross-functional teams to ensure timely resolution.
* Maintain service management standards, including Incident, Problem, Change, and Capacity management.
* Adhere to defined SLA agreements, shift rotations, and delivery models.
* Collaborate with SMEs and other stakeholders to ensure a high standard of service continuity.
* Maintain effective communications between suppliers, OEMs, and business teams.
* Assist with reporting and tracking progress on issue resolution and service improvements.
* Share knowledge within the team and contribute to process improvement initiatives.
Key Skills & Experience:
* Strong background in IT/OT support, ideally within manufacturing environments.
* Knowledge of Manufacturing Shop Floor systems, including line-side IT devices such as:
* Barcode scanners & printers
* Smart devices
* Touch screens and monitors
* MRTs and other endpoint technologies
* Endpoint hardware/software troubleshooting in a production setting.
* Working knowledge of ServiceNow and associated processes (Incident, Change, SLM, Knowledge Management).
* Familiarity with SLA-driven environments and structured escalation procedures.
* Strong communication and stakeholder management skills.
* Ability to work effectively in shift rotations and structured support teams.
* Experience with cross-team coordination and escalation management.
Person Specification:
* Prior experience in shopfloor support, ideally at Level 1.5 or Level 2.
* UK Citizenship is essential due to the nature of the project.
* BPSS clearance is advantageous.
* Experience working in manufacturing or production environments is preferred.
* Able to work under pressure and meet tight operational deadlines.
If you're a seasoned Shopfloor OT/IT Support Engineer with a strong understanding of manufacturing IT systems, please apply via this link below. Shortlisted candidates will be contacted through the platform within an appropriate timeframe. We look forward to receiving your application