Overview
Supplier Success Professional (Customer Support) - Arabic/English
Role is to assist in developing and maintaining a world-class prequalification system for contractors, suppliers and vendors and to be the first point of contact for all Avetta customers. This role requires fluency in Arabic and English. After an initial training period, the position will follow a hybrid work schedule in the Maidenhead office (Tuesdays–Thursdays in office, Mondays and Fridays work from home). The position start date is November 17, 2025. Training hours are 4 pm–1 am GMT; after training, hours are 8 am–5 pm or 9 am–6 pm local time.
Essential Duties And Responsibilities
* Provide professional support to all Avetta customers
* Help end-users navigate the Avetta Cloud Application
* Verify technical documents submitted by end users
* Ability to resolve complex issues with a focus on customer experience
* Interact directly with Avetta customers through telephone, email and chat
* Prioritize and resolve customer needs
* Accurately verify details on regulatory documents
* Support and explain customer billing and subscription terms
* Record details of interactions in Service Cloud (SFDC)
* Provide necessary outbound follow-up, both via phone and email
* Communicate and coordinate with internal departments
* Work as a team and contribute positively to Avetta’s culture
* Performs other duties as assigned
* May be required to attend training, meetings, or seminars
Ideal Qualifications
* Call center experience is a plus
* Excellent communication skills – both written and oral
* Working PC knowledge, Windows preferred and related applications
* Affinity for learning online software systems
* Interpersonal skills
* Problem analysis and problem-solving
* Attention to detail and accuracy
* Adaptability
* Self-motivated
* Stress tolerance
* Ability to learn and apply new information or skills
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Management and Manufacturing
Industries
* IT Services and IT Consulting
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