We have an exciting opportunity for an Assistant
Front Office Manager to lead the team at the Leicester Marriott Hotel.
The Role:
As Assistant Front Office Manager, you will find
yourself right in the heart of things. You will assist the Front Office Manager
in leading the team, ensuring that our guests are greeted with a warm welcome
the minute they walk through the door.
You will ensure that the team are adhering to
You will be responsible for, but not limited to:
•
Manages the day to day front
desk operation, ensuring procedures are adhered to and policies are followed
•
Ensure that the team recognize
repeat guests, ensuring their preference and requests are delivered prior to
being requested
•
Deliver memorable guest
experiences which support in driving Intent to recommend scores
•
Monitor and analyze guest
satisfaction survey results to ensure these continually improve
•
Work alongside housekeeping and
maintenance teams to ensure rooms are ready for arrival
•
Report any maintenance issues
which have been raised by guests
•
Ensue all guest complaints are
resolved in a timely manor and logged correctly
•
Anticipate guest needs to
deliver an above and beyond experience
•
Support with departmental
rota’s, ordering and payroll as and when required
•
Promote an upsell culture to
support in delivering hotel financial performance
· Manages
internal, external and regulatory audit processes and ensures compliance with
Standard Operating Procedures (SOPs), verifying that hotel policies are
administered fairly and consistently
•
Assist other departments,
wherever necessary and maintain good working relationships within the whole
hotel
•
Recruit, train and develop front
desk team members and support in developing our next front desk manager
•
Comply with hotel security,
fire regulations and all health and safety legislation
Our Ideal Candidate:
You will have experience in a similar role or are a successful Front
Desk Supervisor looking for their next step to develop their career. Experience
in a hotel environment along with experience in coaching and developing team
members, delivering exceptional customer experiences are preferred. You will
have a warm people orientated demeanour, a gift for paying attention to the
smallest details and have a positive outlook and outgoing personality.
Perks you deserve:
We’ll support you in and out of the workplace by offering:
·
Discounted
rounds of golf and use of the driving range
·
Free
meals at work
·
Free
uniform & dry-cleaning service
·
Free
enrolment of Perks at Work - Access to unlimited deals from retailers to
restaurants to cinema’s and more
·
Marriott
Discount Card enabling benefits from hotel room discounts for you and friends
and family, gift shops and F&B across 130 countries
·
23
days holiday increasing with service as well as Bank Holidays
·
Annual
Performance Review pay
·
Cycle
to work scheme
·
Pension
& Life Assurance
·
Employee
Assistant Program
·
Comprehensive
Training and Development program
·
Company
Pension scheme, we match your contributions up to 6%
·
Private
Medical Cover
This role offers and annual salary as well as an annual bonus plan allowing you to earn up to 10% of your
salary.
Marriott
International is an equal opportunity employer. We believe in hiring a
diverse workforce and sustaining an inclusive, people-first culture. We
are committed to non-discrimination on any protected basis, such
as disability, age and veteran status, or any other basis covered under
applicable law.