Location: Somerset Energy & Innovation Centre
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- HYBRID (3x days office attendance AND 2x days remote working) Status: Contract
- INSIDE IR 35 Duration: Current approval until 31dec26 (renewable) Reports to: Project Manager and Continuous Improvement Lead Morson are working on behalf of a major player in the Energy sector who have a current CONTRACT requirement for an NCR Quality Engineer (Quality/IT related), to provide their Project team with SWITCH platform functionality, implementation and general support.
This role is quality management related and will require the incumbent to have some understanding/background in this discipline.
It's a great opportunity for a tech savvy, switched-on (!) candidate to reinforce and consolidate their experience to date; whilst acquiring invaluable experience on Europe's largest energy infrastructure Project.
Job Purpose / Overview The role of the SWITCH NCR Quality Engineer (QE) is to provide first line support to the Project Quality team and Responsible Designer (RD) to ensure SWITCH associated NCR processes meet business requirements and quality standards.
They play a crucial role ensuring NCRs within SWITCH are managed in accordance with regulatory compliance.
They will provide proactive support to business stakeholders to manage SWITCH NCR users' requirements and expectations: o Tool Improvements, lead and manage both reactive and proactive improvement initiatives for SWITCH and PowerBI tools, collaborating with stakeholders to identify and implement meaningful enhancements.
o SWITCH technical functionality implementation / drops (managed via Jira Kanban), coordinate and deliver scheduled Accenture improvement releases, maintaining visibility of progress through Jira Kanban boards and ensuring timely resolution of items.
o They are responsible for pre and post-implementation testing to identify defects to be reported for resolution prior to release or re-release respectively.
o Documentation Maintenance, take ownership, maintain and make available to all users a suite of SWITCH NCR guidance material, ensuring content is clear, accurate, and aligned with the latest tool development and process changes.
o eNZO SWITCH NCR Page Management, oversee updates and structural improvements to the SWITCH NCR eNZO page, maintaining its usability as a go-to resource for all SWITCH NCR stakeholders.
o PowerBI Reporting, support the development, refinement and maintenance of SWITCH NCR PowerBI dashboards to support data-driven decision-making, improving performance and usability. xxuwjjq
o SWITCH NCR mailbox management, the management of BAU onboarding requests.
Typical Accountabilities (not limited to) Support the onboarding of SWITCH NCR users within Quality and RD Champion and promote best practice SWITCH NCR management across the HPC project Proactively support SWITCH NCR users to resolve myIT requests for NCRs via the SWITCH Accenture team Provide guidance and tool testing support to the SWITCH Accenture team for all SWITCH NCR related JIRA tickets Support the use of Project Intelligence and PowerBI to monitor key SWITCH NCR metrics and performance for both internal and external users Mailbox management of the SWITCH NCR Mailbox
- Triage, escalate or respond to all correspondence Manage and update a suite of SWITCH NCR guidance material Provide support to the Quality PMO to maintain and develop all SWITCH NCR PowerBI reports Knowledge, Skills, Qualifications & Experience Knowledge & Skills Background or understanding of Quality Management, including best practice for deployment by large, complex and contract-led organisations Experience in ensuring compliance with international standards such as ISO 9001 or ISO 19443 (highly desirable) Strong organisational skills and attention to detail A proactive approach to problem-solving and continuous improvement The ability to influence and to provide constructive challenge which is accepted by others The ability to build effective relationships with internal and external stakeholders Confident and articulate communicator, able to build effective relationships with internal and external stakeholders, able to speak and present material to a large audience A team player who recognises how their position impacts and influences others Pro-active and flexible, being prepared to plan and work on own initiative Excellent IT skills