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Job Views:
5
Posted:
26.06.2025
Expiry Date:
10.08.2025
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Job Description:
Major Incident Manager - Recent Banking experience
The client is looking for a strong Incident Manager with incident process skills.
The resource will support the delivery of exciting backlogs.
About You:
* You're passionate and driven about delivering high-quality technology services.
* You're a clear and confident communicator, used to leading diverse teams through the resolution of complex technical incidents.
* You prioritize the customer's impact of technical incidents.
* You're well-versed in ITIL practices and hold relevant qualifications.
* You have experience in root cause analysis techniques.
* You are comfortable working with data, spotting trends, and taking proactive actions.
About The Role:
* Own, manage, and improve incident & problem management policies, processes, and procedures.
* Manage and drive the progression of high-priority and escalated incidents, focusing on stakeholder communication, technical progression, and SLA adherence.
* Facilitate root cause analysis of problem records using various techniques.
* Use data, reporting, and trending to identify areas of recurring incidents and raise proactive problem records.
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