Do you thrive in a busy office environment where your organisational and coordination skills make a real impact? If you have experience in administrative or customer service roles and enjoy working in a dynamic setting, you might be just who we're looking for. You'll be the first point of contact for customers - handling incoming calls, emails and live chat queries with confidence and care. You'll play a vital part in making sure every customer interaction is handled with empathy, efficiency and integrity. Your ability to listen, understand and respond will directly shape the customer experience. You'll be joining a team that works together to create a positive working environment and culture, where collaboration and supporting each other is key. The centre operates 365 days a year (Yes that includes Christmas day!) with shift times between the hours of 07:00am-9:00pm Monday to Sunday on a permanent contract (3 weekends covered during a 10-week period) with a hybrid work pattern, working three days from home and two days from our Liverpool office. What you'll be doing: Answering incoming calls and responding to customers across a range of digital communication methods within agreed service levels. Managing customer expectations by providing accurate and reliable information. Identifying issues that may impact customers more widely and working with colleagues to resolve them. Maintaining effective relationships with regional providers through consistent communication. Working as part of a team to deliver excellent service to customers. Using effective questioning to understand queries and accurately capturing information to support our regional teams. What you'll bring: Customer service and administration experience. Strong listening, verbal and written communication skills. Ability to build positive working relationships. Confidence using initiative and making sound judgements. Good Microsoft IT and general computer skills. If you're interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you! Employment Type: Full‑time, Permanent. Location: Liverpool (Hybrid - 2 days in the office each week). Security Clearance Level: BPSS. Internal Recruiter: Becky. Salary: £25,375per annum. Benefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance and pension. Loved reading about this job and want to know more about us? Shared Services Connected Ltd (SSCL), part of the Sopra Steria UK Family, is the market leader in critical business support services for the UK public sector. Operating at size and scale since 2013, SSCL has delivered over £950 million of savings - providing more funds for front line public services. We transform services using digital solutions and innovative technology, developing platforms that enable flexibility to meet the changing needs of our Government, Defence and Police clients. We employ around 3,000 people who sit at the heart of our business strategy. Their passion and connection to our values and our purpose is what sets us apart and recognises SSCL as one of Great Place To Work® UK's best workplaces. We deliver social value within our services and work with our clients and community partners to support programmes such as education and employability initiatives across the UK. We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida, the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format. If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.