Job Description
Job Description Case Handler East Grinstead Full time Job Description Case Handler and you will report to the Service Supervisor - PowerGen At Rolls-Royce we are proud to be a business that has truly helped to shape the modern world and are committed to always being a force for progress; powering, protecting and connecting people everywhere. By joining Rolls-Royce, you'll have the opportunity to work on world-class solutions, supported by a culture that believes individuality is our greatest strength, and all perspectives, experiences and backgrounds help us innovate and enable our high-performance culture. As the Case Handler you will assist and support the PowerGen Service Department by administering UK & ROI customers in PowerGen applications.
What you will be doing: Processing customer requests for Service / Warranty Work To raise C4S tickets and process through to completion Producing service quotations, cost calculations & invoices Producing purchase orders required for department as necessary. Identifying spare parts using engine parts catalogues. Issuing goods and making stock transfers as required.
Collating and checking engineers reports. Processing engineers reports in the TOGA warranty system. Submitting claims to the factory ensuring they are submitted within set timescales.
Take the lead on customer communication and assist Supervisor with scheduling activities. When required...