About Us
Bedford Lodge
Hotel & Spa is a luxury, four AA red star guest destination nestled in
Newmarket, Suffolk. Surrounded by three acres of beautiful grounds, Bedford
Lodge Hotel & Spa retains the charm and character of a Georgian country
house, yet offers the very best in modern comfort, cuisine, hospitality and
luxury.
The Team
Our continuing success is based on the team we have
working here. We look not only for skills, but also passion and enthusiasm and
the ability to deliver outstanding service & hospitality. We are a
privately owned, independent 4 Red Star Hotel and Spa. We strive to create a
great workplace for our staff which includes many staff benefits.
The Position
As a Duty
Manager, you have the opportunity to develop your skills within a unique independent hotel, 2-rosette restaurant and spa environment. You will be responsible for overseeing the daily hotel operation
during your shift, acting as the main point of contact for guests and staff - ensuring the smooth functioning of the hotel with a focus
on guest satisfaction. Some key responsibilities include maintaining
standards of service across the hotel, supporting staff, ensuring budget
adherence and responding to guest queries or problems.
This is a
part-time position (3 shifts/24 hours per week). Weekend availability is
essential, and you will be required to work Early (from 7am) and Late shifts
(until 11:30pm).
About You
You will
be an excellent communicator and team player with a passion for outstanding
guest service and hospitality. You will be calm under pressure, adaptable,
flexible and highly organised. You will be confident to deal with the variety
of tasks that arise.
You will
have:
* Previous experience within a hospitality / hotel
environment.
* A commitment to delivering exceptional hospitality
and guest service.
* Strong leadership skills and the ability to take
responsibility.
* Excellent personal presentation.
* A desire to work flexibly and provide support to a
wide variety of hotel departments, including Front Office, Restaurant and Bar.
Why Join our Team
A privately owned, independent hotel we have the
opportunity to focus on what we do best – creating memorable moments for our
guests and taking care of our staff as one big team.
We are all exceptionally proud to work here and of the work that we do. Would
you like to join a great team and feel the same?
What We Offer
* Employee Assistance Programme (Hospitality Action)
* Free meals whilst on duty
* Paid breaks
* An extra day of leave on your birthday
* Complimentary membership of The Health &
Fitness Club
* Discounted membership of The Health & Fitness
Club for your partner
* 50% food discount within our 2 AA Rosette Squires
Restaurant & Roxana Bar
* 20% discount on treatments and spa days at The Spa
at Bedford Lodge Hotel
* Discounted accommodation rates
* Discounted hotel stays across the Pride of Britain
hotel group
* Option to purchase wine at cost price
* Long service awards
* Reward and recognition scheme
* Generous ‘Refer a Friend’ scheme
* Pension scheme
* Industry relevant training