Job Description
Senior Compliance & Service Lead
Salary: £42,000 – £45,000Location: EghamEmployment Type: Full-Time
About the Role
A well-established service provider with multiple specialist divisions is seeking a Senior Compliance & Service Lead to oversee service standards, team performance, compliance frameworks and field-based activities across a busy, multi-site environment.
This role replaces an outgoing external adviser and brings the function in-house. It requires a strong leader with knowledge of compliance frameworks, quality management, structured service delivery, and team leadership. You will play a key role in maintaining procedures, monitoring performance, ensuring adherence to internal and external standards, and supporting high-quality field service activities.
The environment includes mobile field work, attendance to site callouts, scheduled routines, keyholding services, and a 24/7 control room.
Key Responsibilities
Service Leadership & Field Support
* Lead and support field teams and control room staff to ensure consistently high standards
* Manage workforce planning, scheduling and performance monitoring
* Ensure effective delivery of daily activities across all service functions
* Participate in the out-of-hours Duty Manager rota
* Attend callouts when required, including travelling to Egham when all other resources are deployed to collect keys and attend site
Compliance & Quality Standards
* Ensure compliance with ISO 9001, internal frameworks and relevant British Standards
* Review and update company systems, policies, procedures and documentation
* Conduct internal audits, quality checks and service performance reviews
* Prepare for and support external audits
* Assess third-party provider performance and contractual adherence
Client & Stakeholder Engagement
* Represent the organisation professionally at client and stakeholder meetings
* Review KPIs, discuss service performance and recommend improvements
* Communicate effectively with teams, managers and external partners
Reporting, Governance & Performance
* Track KPIs, SLAs and performance data
* Produce reports and action plans to enhance service quality
* Identify and implement opportunities for positive operational and compliance improvements
Commercial Awareness
* Support budgeting, resource planning and cost control activities
* Review service agreements, labour requirements and service viability
* Contribute to decision-making that enhances service quality and financial efficiency
Candidate Requirements
To be considered, applicants must:
* Hold an active SIA licence (SG, DS or CP). CCTV licence beneficial
* Hold a full UK manual driving licence
* Have at least 3 years of experience in a hands-on senior service leadership role
* Have strong team leadership and development experience
* Understand ISO frameworks, British Standards and compliance requirements
* Be confident improving systems, processes and internal documentation
* Have experience in field-based services and control room-style environments
* Be highly organised and able to handle pressure and deadlines
* Communicate confidently, with excellent written and verbal skills
* Be proficient in Microsoft Office and familiar with rostering systems
* Be proactive, adaptable and quality driven
* Live within a 20–35 minute drive of Egham
* Be willing to take part in the out-of-hours Duty Manager rota