Join to apply for the Customer Experience Support - Widnes role at Motorpoint
1 week ago Be among the first 25 applicants
Join to apply for the Customer Experience Support - Widnes role at Motorpoint
Get AI-powered advice on this job and more exclusive features.
Who are we?
We are Motorpoint, the UK’s leading omnichannel car retailor of nearly new cars. We focus on providing our customers with unrivaled choice, quality, service and value in whatever way our customers want. Online? We deliver. In store? We deliver. At home? We deliver (we literally do).
Who are we?
We are Motorpoint, the UK’s leading omnichannel car retailor of nearly new cars. We focus on providing our customers with unrivaled choice, quality, service and value in whatever way our customers want. Online? We deliver. In store? We deliver. At home? We deliver (we literally do).
You will be joining Motorpoint during a very exciting time, as we continue to expand across the UK. This means you will have the opportunity to positively impact, build and influence the growth of the company.
We believe that by creating a fantastic place to work for our colleagues, we will create the best possible experience for our customers, fuelling the growth of our amazing business and the careers and opportunities for our colleagues.
So if you want to work with an amazing group of people, who are fun, friendly and get stuff done and who bring our values to life – PROUD, HAPPY, HONEST, SUPPORTIVE – by working TOGETHER, then Motorpoint is the place to be and we are on a mission!
If you were to join us as Sales Support, here is what you want to know:
* Salary: £12.25 per hour + bonus
* Location: Widnes
* Shift pattern: 5 days over 7, including weekends
* Hours: 40 per week
* Contract type: Permanent
* Due to the nature of the role we will require you to have a full UK driving licence*
Our Sales Support are key to our business. You will be the first and often last face our customers see during their buying experience, this means you can ensure our customers leave with a smile every time.
What will my day-to-day look like?
* Delivering fantastic customer service to ensure customers needs are not just met but exceeded mainly over the telephone and also face-to-face
* Managing a variety of administration processes such as pre and post-collection queries and issues, with the ability to record, handle and resolve customer issues with empathy and efficiency
* Using our CRM system daily to create customer cases and ensuring actions are taken until the issue has been resolved
* You will be qualifying customer needs on arrival at site, ensuring their queries are dealt with quickly and effectively by the relevant team member
* Ensuring our customers have a great experience by contacting relevant parties internally to ensure enquiries and complaints are processed correctly
* Working as part of a team to ensure customer service (NPS) targets are met every month
What We’d Like You To Have
A full UK driving licence is essential. You will also need to be really passionate about delivering a great service for our customers, this can be from any industry, whether you have worked in retail, hospitality or any other customer-facing role. We want people who are committed to great customer service and show strong people, communication and organisational skills whilst working and supporting their team with bags of enthusiasm.
Experience with resolution handling would be desirable.
What is in it for you?
* Paid time off every month to do something that makes you happy
* 28 days holiday plus days off for your birthday, getting married or moving house
* Additional holidays for length of service
* Long service awards
* Staff discount on cars and finance options
* Discounts & cash back at hundreds of high street retailers & restaurants through our “My M.O.T” platform
* Smart Tech in partnership with Currys
* Cycle to work
* Pension
* Healthcare
* Enhanced Parental Leave
* Employee Assistance Programme (EAP)
* Vocational and personal development training courses
* Quarterly team socials
* Team feasts
* Scratch card rewards
* Sharesave scheme (SAYE)
* Plus much more!
We encourage applications from people of all backgrounds and would ask you to get in touch if you are concerned about any barriers you feel you may be facing in your application process with us, so we can ensure they are removed
Car buying made easy
At Motorpoint, buying a car is simple. We only do nearly new cars and nobody beats us on price. That’s a promise.
We only sell nearly new, and our cars are all under warranty – so peace of mind comes as standard. And with a range of makes and models to choose from, you’re sure to find one within your budget.
Whatever you need, we’re here to help. With finance options that put you in the driving seat and award-winning customer care before and after you buy, we’ll make sure you drive away happy.
So, what are you waiting for? Take a look at our cars or find out more about us below.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Contract
Job function
* Job function
Other
* Industries
Retail Motor Vehicles
Referrals increase your chances of interviewing at Motorpoint by 2x
Sign in to set job alerts for “Customer Specialist” roles.
Liverpool, England, United Kingdom 1 month ago
Greater Manchester, England, United Kingdom 1 month ago
Customer Service Representative - Part Time Evenings, Monday-Sunday: 17:00-23:00 (20 Hours)
Knowsley, England, United Kingdom 1 day ago
Customer Service Representative - Part Time Evenings, Monday-Sunday: 17:00-23:00 (10+10 Hours)
Knowsley, England, United Kingdom 1 day ago
Customer Service Representative - Part Time Evenings, Monday-Sunday: 17:00-23:00 (15+10 Hours)
Knowsley, England, United Kingdom 1 day ago
Warrington, England, United Kingdom 1 week ago
Customer Service Representative - Part Time Days, Monday-Sunday: 10:00-20:00 (22.5+15 Hours)
Knowsley, England, United Kingdom 6 hours ago
Customer Service Representative - Part Time Days, Friday-Monday: 09:00-17:00 (30 Hours)
Knowsley, England, United Kingdom 6 hours ago
Customer Service Representative - Part Time Days, Monday-Sunday: 07:00-18:00 (15+10 Hours)
Knowsley, England, United Kingdom 6 hours ago
Liverpool, England, United Kingdom 4 months ago
Irlam, England, United Kingdom 1 week ago
Manchester Area, United Kingdom 3 days ago
Warrington, England, United Kingdom 3 weeks ago
Warrington, England, United Kingdom 1 day ago
Cheadle, England, United Kingdom 5 hours ago
Liverpool, England, United Kingdom 1 hour ago
Chester, England, United Kingdom 2 weeks ago
Merseyside, England, United Kingdom 3 days ago
Liverpool, England, United Kingdom 1 month ago
Winsford, England, United Kingdom 1 day ago
Ellesmere Port, England, United Kingdom 4 weeks ago
Customer Service Agent - PART TIME - UK - 25
Manchester, England, United Kingdom 1 week ago
Manchester, England, United Kingdom 2 days ago
Manchester Area, United Kingdom 1 week ago
Greater Manchester, England, United Kingdom 1 day ago
Alderley Edge, England, United Kingdom 2 weeks ago
Manchester, England, United Kingdom 2 days ago
Eccles, England, United Kingdom 1 day ago
Bury, England, United Kingdom 3 weeks ago
Chester, England, United Kingdom 4 days ago
Manchester, England, United Kingdom 3 days ago
Manchester, England, United Kingdom 1 week ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr