Secretary/Administrator - Medical Practice
We are looking for a candidate with secretarial experiencewho can project a positive and friendly image to patients and who isprofessional, efficient and enthusiastic.
The successful candidate will be required to have a goodlevel of education and communication skills. Confidence in using Microsoft Office essential. Knowledge of ourclinical system EMIS and NHS Choose and Book desirable, but not essential asfull training can be given.
Any employment is subject to two satisfactory references aswell as pre-employment checks.
This position is for of 24 hours per week.
Please apply by sending your CV and covering letter to: somicb.awmprecruitment@nhs.net
Main duties of the job
To provide secretarial support and generaladministrative support to the GPs to include typing and general clericalsupport.
To log daily AccuRx Patient Triage requests for GPs.
Actioningreferrals via tasks from GPs.
ActioningAdvice & Guidance via tasks from GPs.
Actioningsafeguarding reports coming into practice: logging them on spreadsheet.
CheckingAWMP email when administration team need support.
Liaisingwith external agencies such as hospitals and community services, ensuringreferrals are processed efficiently.
Answeringtelephone, liaising and helping patients with queries and appointments.
Dealing with Practice incoming paperworking, coding and processing as per our protocols
Anyother ad-hoc administrative duties.
About us
We are a friendly, welcoming GP Practice who passionately believe in the importance of strong primary care for our community.
This is an exciting opportunity to join a dedicated and elite team. We are a supportive team that looks constantly to how we can improve, develop and grow.
Job responsibilities
Toprovide an efficient typing service for GPs, health professionals and practicestaff as required.
Providesupport to GPs and nurses which includes 2 Week Wait urgent referrals, districtnurse referrals and Independent Living etc.
Toestablish and maintain filing and administrative systems so that written orcomputer information is easily accessible and secure.
Processingrequests for information ie, SAR, insurance or solicitors letters and DVLAforms, as required
Touse the AccuRx SMS service for patients.
Toprovide cover for fellow medical secretary during periods of sickness andannual leave.
Tocarry out password changes or unblocking Smart cards at the request of allstaff in the practice.
AllocatingChild Protection letters and queries to GPs by checking against protocol.
Bookingof private medicals and liaising with GPs including updating and managingexcel spreadsheet.
UpdatingGPs and practice staff on any changes regarding referrals.
Dealingwith tasks from GPs, nurses, receptionists on a daily basis. Monitoring and prioritising urgent tasks andinforming the team.
Processingreferrals using the electronic referral system (ERS).
Processingpatient/insurance company requests for patient records through emR system.
FollowingDNAR and TEP protocol and using Black Pear patient system
Updatingall protocols where necessary for role
Followingall protocols in administration office and ensuring Vital folder is current
Frankingof mail and taking to Post Office.
Keepingahead of any changes sent through by email from GPs, practice manager, deputymanager or outside agencies.
Keeppersonal online training up-to-date.
Checkingstaff pigeon holes and distributing internal and external post.
Liaisingwith locums so that they understand how our referral system works.
Amendingand uploading templates.
Thepost-holder to be aware of all current safeguarding policies which areavailable on our TeamNet portal.
Person Specification
Skills
* Excellent communication skills - written and oral.
* Clear, polite telephone manner.
* Competent in the use of Microsoft Office.
* Effective time management - planning and organising.
* Ability to work as a team member and autonomously.
* Good interpersonal skills.
* Problem solving and analytical skills.
* Ability to follow policy and procedure.
* Polite and confident.
* Flexible and cooperative.
* Motivated.
* Forward thinker.
* High levels of integrity and loyalty.
* Sensitive and empathetic in distressing situations.
* Ability to work under pressure.
* Enjoys working in a team environment.
Qualifications
* GCSE English, grade C or above.
* NVQ Level 2 in Health and Social Care
Experience
* Computer literate with excellent keyboard skills.
* Self-starter, able to work on own initiative, able to follow set procedures and protocols.
* Experience of working with the general public.
* Working in a healthcare setting as a medical secretary.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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