Field-Based White Goods Engineer – North London
Location: North London (postcode areas N, NW, W, E)
Job type: Full‑time, permanent
Salary: £34,000 – £43,000 (basic) + uncapped bonus (OTE up to £50,000+)
Sign‑on bonus: £1,500 available for new starters
About the Role
Perform fault diagnosis and repair of domestic white goods (washing machines, tumble dryers, dishwashers, refrigerators, electric ovens) directly in customers' homes across North London and surrounding areas. Use intuitive field service software to manage job information, order parts, and maintain high standards of professionalism, reliability and safety.
Responsibilities
- Diagnose and repair at least four core domestic appliance types.
- Use field service software to schedule work, order parts and access job information.
- Maintain professional standards, reliability, and safety at all times.
Requirements
- Minimum 2 years of field‑based white goods repair experience.
- Up‑to‑date knowledge of fault diagnosis and repair for at least four of the major appliances listed.
- Full UK manual driving licence (≤ 6 points).
What You’ll Get
- Competitive basic salary: £34,000 – £43,000 (based on experience & skill set).
- London weighting of £7,000 p.a. for inner M25 residents.
- Uncapped performance bonus – OTE up to £50,000+.
- Company van with fuel card and optional private use.
- Tools, uniform, PPE, and tablet provided.
- Ongoing training: manufacturer‑led and City & Guilds Assured courses.
- Up to 33 days holiday including bank holidays.
- Company pension and Death in Service benefit (3 × salary).
- Employee perks: free Multi‑Appliance Protection for your home, monthly cash prize draw, health & wellness benefits.
- Daily parts delivery to a secure by‑box near home.
- Monday‑to‑Friday working hours (≈ 9 a.m. – 5 p.m.) with pre‑planned routes.
- Market‑leading job management software.
About Pacifica
Founded in 2003, Pacifica is the UK’s largest provider of outsourced domestic appliance repair services, completing over 350,000 repairs a year.
Our Purpose
To keep households running while protecting the environment.
Our Vision
To care for our customers’ appliances for a more sustainable world.
