Job Description
Who are we?
We are New Directions, a group of companies that provide UK wide services (including recruitment, training, care provision and other support services) within education, social care and the domiciliary care sector from a network of offices across the UK.
We have recently been recognised for our fantastic business achievements across a number of awards:
1. Finalists for Best In-House HR Team and Excellence in HR – CIPD HR Wales Awards 2024
2. Winner of Best Employer, and Finalists for Best People Services, Best Business Services and Best Sustainability – Cardiff Life Awards 2024
3. Winner of Best Technology and overall, Platinum Award Winner (Checks Direct) – Cardiff Life Awards 2024
4. Highly commended for Skills Development – IOD Wales Awards 2024
5. Finalists for Best Temporary Recruitment Agency, Recruitment Agency of the Year 100+ employees and Most Effective Compliance Operation – Recruiter Awards 2024
6. Finalists for Scale-Up of the Year and Team of the Year (Checks Direct) – Fintech Wales Awards 2024
7. Finalists for Best Technology (Checks Direct) – EntreConf Awards 2024
8. Finalists for The Employer of the Year, Mid-Market Business of the Year Award and Family Business of the Year Award – Lloyd’s Bank British Business Excellence Awards 2024
9. Finalists for Temporary Recruitment Company of the Year and Best Recruitment Company to work for (£50m to £100m) – TIARA Awards 2024
10. Finalists for Employer of the Year, Financial & Professional Services Business of the Year and Technology Business of the Year – Cardiff Business Awards 2024
11. Finalists for Business Services Business of the Year and Employer of the Year – South Wales Business Awards 2024
At New Directions, we deeply value our employees as the heart of our success, and we do this through our Impact Initiative. We recognise that each individual brings unique skills, perspectives, and dedication that drive our growth and innovation. We foster a culture of respect, inclusivity, and collaboration where every voice matters. By investing in professional development, well-being, and work-life balance, we ensure our people feel supported and empowered to thrive. We celebrate achievements, encourage creativity, and provide opportunities for advancement. In summary, our Impact Initiative makes sure you feel valued – with celebrations, wellbeing support, and chances to give back as a team.
Job Purpose:
Working directly with clients, to provide a skilled and sensitive service which provides day-to-day personal assistance and enables the client to maintain independence. Will also supervise and manage the development and performance of Carers both in and out of the field
Main Duties:
12. Strive to maintain a safe working environment in accordance with the Health and Safety at work act by attending appropriate training events as directed, by immediately reporting any potential risk to self, colleague’s residents or visitors to a senior member of staff
13. To maintain the highest standards of confidentially toward both client and colleague
14. Maintain client files, ensuring accurate records are kept
15. Maintain contact with existing clients, monitoring, and reporting on a daily/weekly basis
16. Ensure regular communication is maintain between self and care staff, including documenting notes of meetings and conversations on Care Manager where relevant
17. Provide instruction and guidance to schedulers regarding the allocation of carers to template client visits, ensuring continuity of care, taking to account locations, skills required and client preferences
18. Providing both on and off the job support and supervision for carers, providing guidance, training, shadowing, continuous spot checks and performance appraisals
19. Take responsibility for unallocated visits ensuring the continuity of care, taking into account locations, skills required and client preferences
20. Take the responsibility for new referrals from private clients and social services teams, ensuring full information is received and appropriate care and planning is undertaken
21. Provide practical provision of care for clients with more complex care needs, including creation and updating care plans
22. Ensure that any changes to clients care plans are actioned upon and recorded in the relevant system
23. Ensure that client risk assessments are carried out in a timely manner, thereby eliminating, or mitigating against risk to both client and carer
24. Deal with complaints, compliments and incidents in a timely and appropriate manner, ensuring they are logged and updated on complaints file and closed off properly when completed/resolved
25. Taking part in out of hours rota
Quality Management:
26. Alongside the coordinators, take an active role in setting and maintaining of quality standards and quality mentoring
27. To ensure that staff are following all procedures and policies as laid down in the Staff Guide and agreed by the management team
28. Assist the coordinators in auditing the standard of service delivered to clients by conducting spot checks, undertaking client satisfaction questionnaires, and attending review meetings and update care plans as required
29. Ensure client and carer files are compliance with external and internal audit requirement
30. Take responsibility for CRT and ensure 100% compliance of all staff working in the community through updating care manager
People Management:
31. Responsibility for the performance of carers through monitoring and supervision of carers in the field, care supervision meetings and appraisals and relevant training and development
32. In accordance with company policy, assist relevant manager with carer disciplinary procedures when necessary
33. Assist with induction and training for new carers
Additional duties
34. To maintain a working knowledge of fire procedures, fire risk awareness by attending appropriate fire training events
35. Where you become aware, report any accidents or untoward incidents, involving self, clients, other staff or visitors to a client’s home
36. To report to the Registered Manager any information that could be considered to affect the welfare of a client, or information that would affect the reputation of the company
Main Responsibilities
37. Responsible for ensuring the quality of services provided to clients and service users is maintained
38. Responsible for the management or carers and clients
39. Responsible for compliance with all relevant legislation, and processes, policies, and procedures
40. Responsible for taking reasonable care of your own health and safety and ensuring that you take reasonable care not to put other people (including fellow employees and members of the public) at risk by what you do or do not do in the course of your job
41. Responsible for safeguarding assets within your control and possession, including but not limited to hardware, software, systems, or information, and to report any suspected breach in security without delay, to the relevant personnel as required
42. Responsible for the non-disclosure of any confidential information and/or trade secrets of the Company to third parties and/or the misuse of any confidential information and/or trade secrets of the Company for your own purpose/benefit
43. Responsible for establishing, maintaining, and developing excellent working relationships with colleagues within your department and the wider Company
44. Responsible for delivering exceptional levels of customer service; both to internal and external customers
45. Responsible for communicating with people in a respectful, courteous, and professional manner at all times
Education/Qualifications
46. NVQ Level 3 or equivalent
Knowledge, skills and experience
47. Background in care work and a good understanding of the social care sector
48. IT literate, Excel, Word, PowerPoint, Outlooks, StaffPlan
49. Excellent understanding of English language both written and spoken
50. Experience of managing/supervising people
51. Ability to communicate clearly and concisely with a wide range of people – written and verbal
52. Ability to learn new thing quickly and effectively and put them into practise
53. Ability to work cooperatively with other willing to give help and support
54. Ability to solve problems effectively
What we offer:
Fantastic employee benefits including:
55. Life Assurance of 4 x salary
56. Pension Salary Sacrifice Scheme
57. A generous annual leave entitlement of 25 days holiday plus bank holidays (rising to 27 days holiday after two years’ service)
58. A day off for your birthday
59. A Giving Back day – to offer your services to the local community
60. Employee referral scheme; you can earn between £250 and £500 for each successful referral into the business
61. Regular social, health and well-being events