Overview
As a Site Reliability Engineer supporting HMRC, you play a crucial role in ensuring the reliability, scalability, and performance of critical network tooling and automation systems. Your work enables BT to deliver high-quality, secure, and efficient connectivity solutions that directly support HMRC's operational and strategic objectives. From managing complex lab environments and virtualised networks to implementing automation and monitoring tools, your contributions will help streamline operations, improve service continuity, and drive continual service improvement across a mission-critical government network.
Responsibilities
* Provide tooling, network and lab support for the HMRC network estate across multiple monitoring and automation products.
* Installation, configuration (including Networking), administration and troubleshooting, as well as deployment and management of VMs. (VMware vCenter 7 experience preferable).
* Contribute to Continual Service Improvement.
* Receiving of new project implementations and designs to live support.
* Technical Authority review of proposed changes to ensure quality and reduce risk.
* Lead and Manage Investigations allocated by the Network Tooling Manager.
Qualifications and Skills
* Experience and understanding of working in a support environment and on government and large-scale complex networks and tooling implementations
* Excellent understanding of LAN, WAN, VPN and wireless networking
* Extensive experience of hands-on technical tools (10+ years)
* ITIL Service Management Foundation certified
* Knowledge of network virtualisation techniques such as EVE-NG or CML.
* Scripting such as Python, Javascript, powershell, SOAP, XML & XSLT
* SNMP/MIBS/OID/CDP/OSPF
* Automation & Integration
* Ansible
* NOTE: This role requires SC (Security Clearance), which will require a minimum of 5 years working history in the UK to be eligible.
About BT
With over 175 years of heritage, BT is now the flagship business brand of BT Group. We've brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.
We're a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive. As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.
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