Main Duties
* Comply with company security policy to ensure data is protected from unauthorised access as per compliance rules.
* Create both internal and external reports, requiring a good working knowledge of MS Excel.
* Build and carry out daily tasks to support processes, contribute to process improvement, and documentation.
* Manage processing and submission systems by understanding transaction and file processing procedures. Ensure all transactions and files are fully accounted for daily, maintaining accurate records.
* Understand and support Change & Incident Management processes and procedures.
* Support testing and onboarding of customers across the product range.
* Assist the testing team for all transaction types, using external specifications to validate testing.
Skills and Experience
* Previous Customer Service experience, first-line support, or helpdesk knowledge.
* Strong technical mindset with troubleshooting skills.
* Good time management, attention to detail, clear communication, and interpersonal skills.
* Self-motivated, quick learner, multi-tasker, able to work independently and in a team.
* Flexible approach to work.
* Experience with Windows OS and Office 365.
* Good English literacy and ability to translate technical info into plain English.
* Trustworthy individual, not afraid to ask for help.
* Confident decision-maker with sound judgment.
* Structured, organized, capable of handling immediate queries and daily tasks.
* Creative thinker with a desire to improve processes and controls.
* Good analytical and problem-solving skills, including customer issue resolution.
Other Details
* £27-28K, paid weekly.
* 6-month contract.
* On-site parking.
* Pension scheme.
* Fully on-site role.
* 36.5-hour workweek, day shifts.
How to Apply: Create a free account on Pure-jobs.com and post your resume. Only logged-in users can apply.
Alert me to new jobs like this: IT jobs in Whiteley.
Never share bank, credit card, or financial info or make payments when applying. Report any such requests.
Get job recommendations via email.
#J-18808-Ljbffr