Nestlé UK & Ireland is the world\'s largest food and beverage company. Nestlé\'s purpose is enhancing quality of life and contributing to a healthier future. We want to help shape a better and healthier world. We also want to inspire people to live healthier lives. This is how we contribute to society while ensuring the long-term success of our company.
Position Summary
Here at Nestlé we have a fantastic opportunity for a focused individual to join the Health and Wellbeing Team based in our Nestle House York office. Medical administration is central to our team, it\'s highly valued within the team and key to the day to day running of our services. Nestlé UK & Ireland is a subsidiary of Nestlé SA, the world\'s largest food and beverage company.
Responsibilities
* First point of contact for general telephone, email, and Teams enquiries, managing resolution where possible, escalating complex enquiries to an appropriate person within the team.
* Day to day support for the team, enabling smooth running of services, raising tickets, resolving matters on behalf of the team to enable our clinical team to focus on appointments.
* Scheduling and diary management, ensuring clinics are fully utilised every day.
* Initial triage for referrals, ensuring appropriate information is provided to enable timely appointment booking.
* Chasing hospitals and GP surgeries for medical reports. Providing updates to the clinical team.
* Data Subject Requests, liaison with third parties, preparation of cases for clinical redaction.
* Running monthly statistical reports from our occupational health software system.
* Running trackers, measurement of activities and key performance indicators.
* Processing invoices, billing, and cost monitoring in support of the budget.
* Record management and storage, maintaining archived records in storage and active records held on our occupational health software system.
* Escalation for timely resolution of matters related to our occupational health software system.
What will make you successful?
As the successful candidate you will be an enthusiastic and self-motivated individual, who is proactive, organised and has exceptional customer service skills as well as experience in administration. An excellent communicator, with an understanding of the need for confidentiality, consent, and data protection. Having systems knowledge including Microsoft Office suite and SAP experience would be advantageous.
What you need to know
What can we offer in return? Great benefits you\'d expect from a business the size of Nestlé - in the shape of a competitive salary and benefits package, bonus scheme, flexible working scheme, 25 days holiday plus bank holidays plus flex leave, pension scheme and a real focus on personal development and growth. The closing date for this role is 19th September 2025.
Additional Information
At Nestlé, our values are rooted in respect - for our employees, our customers and our consumers. We champion diversity and inclusion and are committed to equal opportunity for all. We may collect relevant data for monitoring purposes during our candidate registration process. Be yourself, everyone else is taken!
Location: York, YN, GB, YO31 8TA
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