This is a fantastic opportunity to build relationships with some of the world's largest retailers and transform their CRM strategy while working for a hugely successful AI MarTech SaaS. The Company Founded by some of the biggest names in technology 15 global offices Over 1500 employees Highly successful and secure public company The Role Own and grow client relationships with some of the biggest eCommerce/retailers in the world Plan and deliver CRM strategy and customer journey mapping Oversee a professional services team including - CRM Managers, Campaign Managers and ESP professionals Requirements Customer success or agency experience focused on CRM / ESP / CDP Retail / eCommerce client experience Commerciality - grow accounts and secure repeat business