Base pay range
This range is provided by Orange Connex Global UK Ltd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
What you’ll be doing
* Handle fulfilment-related queries via email, phone, and live chat.
* Manage day-to-day case load, ensuring timely and accurate responses.
* Communicate clearly with sellers and internal teams to resolve issues efficiently.
* Deliver exceptional customer service and administrative support.
* Gain and apply knowledge of ecommerce fulfilment and our standard operating procedures.
* Ensure all tasks and system entries are completed accurately and on time.
What we’re looking for
* 2+ years’ customer service experience, ideally in ecommerce fulfilment, 4PL, or logistics.
* A quality- and results-focused mindset, with strong attention to detail.
* Strong emotional intelligence – able to show empathy and stay calm under pressure.
* Excellent problem-solving skills, with the ability to identify root causes and resolve issues proactively.
* Comfortable managing multiple tasks and priorities in a fast-paced environment.
* Takes ownership of issues and follows through to full resolution.
* Tech-savvy and confident using customer support tools (experience with Zendesk is a plus).
* Clear communicator, both written and verbal – able to work with customers and stakeholders at all levels.
* A true customer advocate, always looking for ways to improve the service we offer.
* Capable of working independently and as part of a team, making decisions based on defined processes.
* Fluent in English (written and spoken); Mandarin is a bonus, but not essential.
* Eligible to work in the UK on a permanent basis.
Our values
* Respect and support each other
* Work as one team
* Share best practices
* Collaborate and contribute ideas freely
We offer
* £24–26k salary (plus bonus, depending on experience).
* A modern hybrid working setup in our Chiswick, London office (3 days onsite).
* A fast-paced, innovative environment where no two days are the same.
* A culture of ownership, learning, and continuous improvement.
* Half-yearly reviews and potential to grow into more senior roles.
Ready to join us? Apply now!
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Customer Service
* Industries: Internet Marketplace Platforms, International Trade and Development, and Transportation, Logistics, Supply Chain and Storage
We are committed to equal opportunity and to providing a work environment that is welcoming and inclusive for all.
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