Summerhall Arts is looking for Assistant Box Office Managers to work closely with our Head of Ticketing, to assist in overseeing the Box Office during this busy time.
Summerhall Arts is looking for Assistant Box Office Managers to work closely with our Head of Ticketing, to assist in overseeing the Box Office during this busy time, while proving support and leadership to our Box Office Assistants and Supervisors.
What Will You Be Doing?
* Management of the Box Office through ticketing software Red61
* Assist Head of Ticketing with show/website edits and updates. Liaise with the Fringe Society about show edits and updates
* Assist with training, managing and supporting the team
* Assist in management of ticket offers, complimentary tickets and show cancellations
* Offer excellent customer service
* Working with artists and producers to facilitate their requests and provide ticketing support and guidance
* Cash handling, digital ticket handling and troubleshooting technological issues
* Supporting the Media Office
* Supporting the day to day running of the venue
* Assisting audiences who have specific access requirements
* Ensure all issues are escalated to the relevant teams in a timely manner
* Talking to audiences, giving advice, directions and recommending shows
Required Skills
* Demonstrable experience of ticketing work, preferably with knowledge of the Red61 system
* Ability to communicate with a broad range of artists, customers and promoters
* Excellent organisation skills, time management and problem-solving skills
* Ability to set and meet deadlines and cope with high pressure situations
* Proven track record in providing excellent customer service and comfortable dealing with customer escalation cases
* Self-reliant and self-motivated with an ability to work effectively independently and as part of the Summerhall Arts team
* Strong IT proficiency, and an ability to learn new software and systems (WordPress knowledge is useful but can be trained)
* Willingness and flexibility to work irregular hours (weekends/evenings/public holidays)
* Troubleshoot technical issues and driven to problem solve in the first instance
* Publicly represent Summerhall Arts in a professional and friendly manner
Recruitment Information
* Location: 1 Summerhall, Edinburgh EH9 1PL
* Salary: £14.60 per hour + holiday pay
* Hours: Guaranteed 30 hours per week
* Contract: Temporary, fixed term (27th July – 31st August 2025), PAYE employed
* How to Apply: see Website
The deadline is Sunday 28 June 2026 at 23:55.
#J-18808-Ljbffr