Job Description
The Commercial Manager owns the forecasting and performance of a defined set of go to market activities, and supports the Senior Commercial Manager to create excellent definition and execution of commercial plans, while additionally being responsible for the measurement, deep analysis and clear understanding of what is happening and why, supporting continuous improvement through that analysis. This role has commercial ownership of a subset of the portfolio of products (and activities) that are sold to and used by our customers and partners within that channel.
1. Ownership of the commercial 'process' and hence performance review of a defined group of go to market activities.
2. Responsible for the collation and management of analysis requirements across the go to market function, ensuring prioritisation and clarity across the commercial team, always aligning output to the greatest commercial impacts.
3. Against the owned Go to Market activities build, and review monthly the commercial funnels and metrics (including units, £ACV, £ARR) we expect to achieve. Create clarity across each of the Go to Market functions on targets and responsibilities.
4. Lead owned elements of the weekly and monthly review of performance vs. the commercial forecast, identifying the root causes of performance and the opportunities to improve.
5. Identify and build insights which spark imagination and create visibility, acceptance and accountability of issues, supporting both Commercial Analysts and the Senior Commercial Manager in establishing a clear understanding of the go to market function drivers.
6. Identify risks and opportunities, feeding them into the Senior Commercial Manager for the function and the R+O process. Create clarity on the future looking view of owned activities.
7. Track and understand movements in the 'target' customer base (volumes, movements, new adds, churn etc) and proactively manage planned customer contacts, enabling optimised delivery of the commercial forecast.
8. Follow, and contribute towards best practice commercial ways of working.
9. Proactively use AI tools to simplify work, improve insight quality, and accelerate delivery.
Location
Country: United Kingdom; Office Location: Newcastle; Work Place type: Hybrid.
Benefits
* Generous bonuses and pension scheme: Up to 8% matched pension contribution plus 2% top-up by Sage.
* 25 days of paid annual leave with the option to buy up to another 5 days.
* 8 bank holiday days.
* Paid 5 days yearly to volunteer through our Sage Foundation.
* 50% income protection.
* Holiday buy + sell.
* Comprehensive health, dental, and vision coverage.
* Work away scheme for up to 10 weeks a year.
* Ongoing training and professional development.
* Hybrid working.
* Healthy Mind app membership.
* Access to various helpful memberships for finances, health and wellbeing.
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