THE OPPORTUNITYI am delighted to be partnering one of the region’s leading and growing wealth management advisors in the search for a Senior IT Support Engineer. Bridging the gap between 2nd line service desk support and infrastructure team you'll serve as an escalation point to the service desk team. This is a business who offer progression opportunities and learning opportunities. Salary: £35,000Location: Doxford Park, Tyne & WearHybrid working: No. this role requires you to be on site.Working Hours: 37.5 hours per week, Monday – FridayDAY TO DAY RESPONSIBILITIESAs a senior figure within the team you'll play a pivotal role in delivering high-quality technical support.Key responsibilities include:
* Managing incident queues efficiently to ensure timely resolution.
* Providing 2nd and 3rd line technical support, resolving complex issues.
* Offering technical escalation support.
* Delivering user support via multiple channels.
* Recording hardware details accurately in our Asset Management System.
* Taking ownership of incidents and requests, escalating when necessary.
YOUR SKILLS & EXPERIENCEYou'll have 3-4 years’ experience working with 2nd line fixes in a Service Desk role and you are now looking to move up in order to take on an extra degree of leadership and responsibility.To excel in this role, you should possess:
1. Technical aptitude in Microsoft 365 envir...