Client Service Representative – Officer
Location: Bromley, London, United Kingdom
Company Overview
Bank of America is committed to responsible growth and to creating a great place to work by fostering an inclusive workplace and supporting the physical, emotional, and financial wellbeing of its employees.
Location Overview
Our Bromley office is located in one of London’s greenest boroughs, with easy commuting routes and central London just 15 minutes away by train.
The Team
Join our established client‑service team that works with a diverse multinational large‑corporate client base across EMEA, focusing on everyday banking, cash management and treasury services.
Role Description
Provide end‑to‑end client support across treasury activities, acting as the primary point of contact to deliver seamless, high‑quality service. The role focuses on building client relationships, offering proactive advisory and collaborating with internal teams to enhance client experience, drive operational efficiencies and ensure consistent service delivery. This position offers high visibility and opportunities to develop a career in wholesale banking.
Responsibilities
* Support clients with all aspects of treasury movements, managing expectations through regular updates.
* Act as front‑line support, coordinating internal partners to deliver accurate and timely resolutions.
* Build good client relationships through regular communication and understanding client priorities.
* Provide client advisory by identifying operational efficiencies, reducing repairs, and promoting self‑service opportunities.
* Deliver face‑to‑face service reviews, positioning advisory insights and demand reduction initiatives.
* Tailor service approach to client needs to influence positive client satisfaction outcomes.
* Professionally resolve conflicts and escalates risks that may impact the client experience.
* Leverage industry and product expertise to deepen relationships and mitigate servicing risks.
* Collaborate with Sales, Product, Operations, Technical Support and Fulfilment to ensure seamless delivery.
* Help build and support a cohesive, high‑performing team aligned to shared goals and consistent client service.
Qualifications / What we are looking for
* Experience in client service or client‑facing roles, preferably within financial services or investment banking.
* Appetite to evolve and contribute to a continued excellence environment.
* Ability to travel to client visits.
* Effective verbal and written communication skills.
* Influencing skills to foster optimum and timely resolution for the client.
* Fluency in a major European language in addition to English (written, reading and speaking).
* Understanding of cash management and/or treasury products and clearings.
Benefits
* Private health care for you and your family, plus an annual health screen.
* Competitive pension plan, life assurance and group income protection cover.
* 26‑week paid maternity leave, 16‑week paid paternity leave and inclusive family leave arrangements.
* Back‑up childcare and adult care options.
* Flexible benefits options (wellbeing account, travel insurance, critical illness cover, cycle‑to‑work).
* Employee Assistance Program – free counselling and virtual GP services.
* Matching contribution for charitable donations made directly through payroll.
* Access to a corporate Arts & Culture membership program and discounted entry to cultural institutions.
* Opportunities to volunteer in local communities and develop new skills.
Equal Opportunity Employment Statement
We are an equal opportunities employer and ensure that no applicant is subject to less favourable treatment on the grounds of sex, gender identity or gender reassignment, marital or civil partner status, race, religion or belief, colour, nationality, ethnic or national origins, age, sexual orientation, pregnancy or maternity, socio‑economic background, responsibility for dependants or physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience, and we encourage applicants to tell us about any adjustment requirements.
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