Contract: Permanent
Closing date: Friday 2nd January
Recruitment Partner: Shannon Linton
Interviews: Due to the festive period, interviews will take place in January
We're recruiting for a Customer Journey Optimisation Specialist to drive experimentation and evidence-led improvements across Boots Online Doctor. In this role, you'll run meaningful A/B tests, collaborate with product, design, engineering and analytics, and help us build a more accessible, inclusive and seamless experience for every patient. As digital healthcare grows, your work will enable confident, data-driven decisions that improve outcomes and make a real difference to diverse users.
About the role
* Lead the planning, execution and analysis of A/B and multivariate tests to improve conversion and overall user experience.
* Collaborate with product, design, engineering and analytics teams to create and implement impactful, user-centred test variations.
* Ensure accurate tracking, tagging and data collection by partnering closely with data and engineering teams, supporting robust long-term analysis.
* Identify, prioritise and scope high-value testing opportunities through stakeholder input, user insights and research.
* Build or adapt simple front-end tests using WYSIWYG tools and light HTML/CSS/JS where needed.
* Communicate clear, evidence-based insights and recommendations that support confident, inclusive and data-driven decision-making across the organisation.
What you'll need to have
* Proven experience running A/B and multivariate experiments in a commercial digital product or ecommerce environment, ideally within a regulated sector.
* Strong collaboration skills, working effectively with engineers, designers and copywriters to deliver successful CRO initiatives.
* Confident analysing test data, interpreting key metrics and communicating statistical outcomes clearly and accessibly.
* Familiarity with front-end technologies (HTML, CSS, JavaScript) with the ability to build or adjust simple test variants.
* Strong hypothesis-driven problem-solving and prioritisation skills—able to turn insights into testable ideas and focus on high-value opportunities.
* Curiosity and a user-centred mindset, with exposure to user research methods such as usability testing, surveys or session-replay analysis.
It would be great if you also have
* Experience with experimentation platforms such as AB Tasty, Optimizely or similar.
* Exposure to analytics and BI tools (e.g. Looker) and an understanding of data pipelines.
* Experience experimenting within "walled garden" environments (e.g. Google Ads, Salesforce ECRM).
* Strong briefing skills, particularly around tracking requirements and technical specifications.
* Confidence facilitating ideation workshops and generating actionable ideas with cross-functional teams.
Our benefits
* Boots Retirement Savings Plan
* Discretionary annual bonus
* Generous employee discounts
* Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
* Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more.
* Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at Exclusions may apply, eligible roles only. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.
Why Boots
At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, with you, we change for the better.
What's next
Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
This role requires the successful candidate to complete a Pre-employment check after receiving an offer. Depending on your location you will be asked to submit either a DBS (Disclosure & Barring Service), PVG (Protection of Vulnerable groups) or an Access NI Check.
Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.
Keywords
CRO, Specialist, Boots, Online, Doctor