Overview
The Store Manager oversees daily operations, drives sales performance, manages a team of motivated employees, and ensures exceptional customer service to achieve business goals.
Responsibilities
* Effectively running all store operations to ensure meeting or exceeding sales & KPI targets, set clear sales goals, track performances whilst evolving processes to ensure continuous store growth.
* Create and maintain colleague schedules to ensure proper coverage and productivity.
* Create a positive team culture through recruiting, training and continuously developing your team.
* Build a motivated and high performing team, increasing chances of store success.
* Analyse sales data and financial reports to make quick and well-informed decisions, identifying and responding to areas of opportunity operationally and commercially.
* Develop and implement strategies to meet and exceed sales targets.
* Attract, engage and motivate customers into making purchases by using the latest visual merchandising techniques.
* Ensure merchandise displays are attractive and align to brand guidelines.
* Ensure your teams deliver the highest level of service to achieve a positive Net Promoter Score (NPS).
* Address customer inquiries, feedback, and complaints in a timely and professional manner. Drive existing customer loyalty programs and promotions to enhance engagement.
* Maintain compliance with company policies, procedures, and regulatory requirements.
* Monitor and control store expenses to stay within budget. Ensure the store complies with health & safety regulations.
* Contribute to achieving or exceeding the store’s monthly sales target and drive other KPIs (Units, Conversion, ATV, UPT). Achieve upselling or cross-selling targets. Maintain a high Net Promoter Score.
* Ensure stock accuracy during store audits. Ensure all new colleagues complete mandatory training. Monitor employee engagement against company benchmarks. Keep operational costs within the allocated budget.
Skills and Experience
* Previous management experience in a fast-paced Retail/Customer Facing environment.
* Passionate about retail with understanding of latest trends and competitors.
* Strong leadership skills and experience coaching and developing a team.
* Strong communication skills; proven track record of managing and exceeding sales targets and KPIs.
* Experience analyzing reports and making commercial decisions.
* Keen eye for detail and commerciality. Visual merchandising experience is advantageous.
* Promote JD Group values to internal and external stakeholders.
Benefits
* Quarterly discretionary bonus schemes.
* Company discount of 30% off a large number of products in-store and online.
* Exclusive deals and discounts via TELUS Health platform, including digital health and well-being services.
* Health cash plans and a wide range of internal development courses.
* Access to apprenticeships and accredited qualifications (England Only) – Earn while you learn.
* Company Sick Pay scheme, Health Care Cover, Discounted Gym memberships at JD Gyms, Life Assurance.
* Access to colleague networks and opportunities to volunteer and contribute to JD Foundation.
* Incremental Holiday Allowance and other staff benefits and discounts.
Details
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Sales and Business Development
* Industries: Retail
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