Are you ready to take the next step in your career as a Level 2 IT Support Engineer? Join one of the world's leading IT services, consulting, and business solutions organization. Founded in 1968, the company consistently ranks among the top global IT service providers. With a presence in over 50 countries, the company has built a reputation for delivering high-quality technology services across industries including banking, healthcare, telecommunications, and retail.
The leading consultancy firm is looking for a skilled Level 2 IT Support Engineer to join on a 6-month contract to provide hands-on desktop support, manage device imaging and installations, and troubleshoot hardware, software, and network issues across a mixed environment.
Want to be part of a team that thrives in excellence? Feel free to reach out and apply today!
Key Responsibilities:
* Provide support for desktops, laptops, printers, and peripherals
* Re-image devices and configure applications
* Troubleshoot Windows OS, hardware, and enterprise apps
* Coordinate vendor support for hardware issues
* Document incidents/resolutions in ITSM tools (e.g., ServiceNow)
* Install and configure PCs, mobile devices, and related software
* Support printer setup, drivers, and repairs
* Provide onsite/remote technical support
* Manage and resolve tickets within SLA
* Create and maintain support documentation
Required Skills:
* Strong knowledge of PC hardware, Windows 10/11, Mac OS, Android
* Experience with software installs, device refresh, and application support
* Understanding of LAN/WAN, Wi-Fi, VOIP, printing, and firewall basics
* Skilled in ITSM tools and SLA-based ticket resolution
* Excellent communication and documentation skills
Desirable Skills:
* Experience with O365, Active Directory, DNS, and Group Policy
* Familiarity with ITIL practices and 2nd line support
* Comfortable engaging users, vendors, and senior stakeholders
Start Date:
* ASAP
Duration:
* 6 Months
IR35:
* Inside IR35
Location:
* Bristol - 5 DAYS A WEEK ONSITE
Rate:
* £275–£315 per day
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