An exciting opportunity has arisen to join our diverse and friendly Citywide Rehousing Service. Customer Services and customers having access to services and advice is at the heart of Sheffield City Council’s interface with citizens and we are looking for enthusiastic individuals who are committed to providing an excellent customer-focussed service for the people of Sheffield.
CustomerServices Assistants deal with a wide variety of council enquiries over the telephone, face to face, online and also via IT systems.
You need to be able to respond effectively, efficiently and in a timely manner, to a wide range of customer enquiries and this involves working closely with other teams within the Council and our partners.
You must have excellent written and verbal communication and listening skills and a good level of numeracy. A customer focussed approach to your work is essential.
As you will be required as a regular and intrinsic part of your role, to speak to members of the public in English, you must be able to converse at ease with customers and provide advice in accurate spoken English.
Previous experience of working with customers face to face and IT systems is prefered, but not essential. You may be required to work from various city centre sites to meet the needs of the service.
Our service is operational between the hours of 8.30am through to 5.30pm, Monday to Friday.
The position is temporary until April 2026, the council has generous holiday entitlement, and the starting salary is £25,583 per year for a full-time post.
A full-time member of staff receives a minimum of 25 days annual leave per year (rising to 30 days after 5 years’ service with the Council). Part-time leave is worked out pro-rata based on this.
We encourage informal enquiries. For more information, please email
We are investing in our workforce and are promoting opportunities to our under-represented groups. We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve. We are also supporting staff with unpaid caring responsibilities to work flexibly.