DPS Department Manager
Permanent - Core Shift - 8 AM to 4 PM
Nottingham
Recruitment Partner: Vyoma Gandhi
What you'll be doing
In a retail world that's evolving faster than ever, automation isn't just a buzzword—it's a game-changer. As our DPS (Dynamic Picking System Departmental Manager), you'll be at the forefront of leading a large team day to day, ensuring that customer service is at the forefront of mind at all times whilst delivering consistent levels of operational efficiency and performance across all your areas of remit.
This role is all about driving smarter, more efficient ways of working through automation, reducing waste activity and developing broad teams and creating and maintaining a "can do" culture in our organization.
You will be responsible for our state-of-the-art outbound automated pick-by-light and Boots.com pick, pack and dispatch operation, leading a large team of colleagues via 18 direct reports who are working across 2 shifts.
Managing both Boots and agency colleague performance, absence and accuracy.
You will also be required to own and lead multiple projects as part of your role with a constant mindset on continuous improvement.
Key responsibilities
* To lead a team who are focused on maximising shelf availability & delivering the highest service level possible to stores and accurate receiving, picking & despatching of stock.
* Manage performance of staff and achieve the throughputs in their functional area.
* To control & manage budgets.
* To ensure team members receive performance reviews.
* To make short‑term tactical decisions in the operation to overcome anything that may affect service to stores or availability of products.
* To link up with other Department Managers during the working day to ensure effective management of the warehouse.
* To maintain a handover from the offgoing shift, the preparation and delivery of pre‑shift briefings & the co‑ordination of activity and maintenance of a positive working relationship with the wider management team.
* To implement short and medium operational plans within the warehouse.
* To lead the Health & Safety and Shrink agenda with own team & operating area.
* To ensure that a positive culture is created through effective communication, recognition and support and also to ensure that the partnership process is supported & visible to the team.
What you'll need to have (our must‑haves)
* Resilient, Confident, Determined, Analytical.
* Inspirational, adaptable and open to change.
* Willing to embrace the ambiguity of a continually changing environment.
* Strong people leader with high standards.
* Experience managing and motivating a large operational team including planning & organising, exposure to controlling costs and managing a budget.
* Experience working & knowledge of Supply Chain, warehouse processes and flows.
* Effective cross‑functional working & strong communication skills at all levels.
* Support Team Leaders in developing themselves & their teams & managing performance issues that are fundamental to a successful operation.
* The ability to interpret high‑level data, forward‑thinking, drive & motivate teams to achieve results & help create a culture they are proud to work in.
It would be great if you also have
* Good level of automation experience would be ideal.
* Proficient in MS Office applications / Power BI etc.
* Ability to create high‑performing teams and succession for the future.
Where your brilliance can take you
You will have the ability to understand the wider supply chain and your role in it. We actively encourage career progression within this function and the wider business.
Rewards designed for you
* Boots Retirement Savings Plan
* Discretionary annual bonus
* Generous employee discounts
* Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
* Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more.
* Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
A bit about us
At Boots, we're proud to be an equal opportunity employer, creating a place where everyone feels welcome, supported and free to be themselves. We believe that when our people feel valued and included, they thrive, so we're committed to creating a brilliant Boots for our people so they can make a difference for our customers and colleagues every time.
Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case‑by‑case basis.
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