Can you bring your organisation skills to our commercial team based in Willenhall, where you can enjoy a collaborative culture that empowers you to build a career you can be proud of.
What you would do as our Commercial Support and Projects Coordinator
As our Customer Support Administrator, you would have the opportunity to be part of a team looking to provide the very best support to our customers. Reporting to the Service Administrator you would be responsible for organizing engineer daily schedules, renewing support agreements and invoicing customers for works carried out.
You would also:
• Provide professional customer support by managing enquiries, processing orders, resolving issues and maintaining accurate customer documentation.
• Deliver day to day commercial and administrative support, including pricing, quotations, tenders and assisting with project coordination.
• Track key KPIs, prepare reports and presentations, and ensure compliance with internal procedures and documentation standards.
• Collaborate with sales, finance, logistics and operations teams to achieve commercial objectives and contribute to data driven decision making.
• Support internal processes such as onboarding, team assistance, health & safety responsibilities and promoting an inclusive, values led culture.
The skills and experience you need
We are looking for someone who has:
• Proven experience in customer service, sales support, or commercial support roles.
• Strong MS Office skills (Excel, Word, PowerPoint) and familiarity with Microsoft Dynamics AX ERP.
• Ability to work effectively in a fast-paced environment while managing multiple priorities.
• Desirable experience supporting a Commercial Manager or sales leadership team, plus exposure to project management.
• Some knowledge or interest in contracts, pricing structures and tender processes
What we offer
We're passionate about providing amazing opportunities and benefits, so you can continue and progress a lifelong career with us – here's what we have to offer:
• Learning and career development opportunities, whether it's online learning, management training or enhancing your skills.
• A competitive salary and incentive schemes.
• Variety of benefits including Holiday Flex, Cycle 2 Work, attractive company pension, discount portal, recognition scheme and wellbeing program… to name just a few
We review applications regularly, so don't wait
We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us. Just set up your profile and apply here.
To make sure your personal data is safe, we don't look at any applications sent by email or post. If you have any questions about the role or the process, email Nadia Aslam, Recruitment Business Partner at .
Let's create a safer and more open world - together
To find out more about us, visit
We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.
As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.
As we welcome new people on board, it's important to us to have diverse, inclusive teams, and we value different perspectives and experiences.