Overview
We are looking for a proactive and customer-focused Customer Service Administrator to join our team. You will be the first point of contact, providing support over the phone, via email and through our job management system. This role is crucial in ensuring customer queries are handled efficiently and directed to the right department for resolution.
Responsibilities
* Answer incoming customer calls, resolving basic issues where possible and transferring queries to the appropriate department.
* Manage internal mailboxes by responding to customer queries promptly and liaising with relevant teams to achieve the right outcome.
* Monitor and manage the customer job management system, resolving first-line issues and escalating more complex cases as required.
* Maintain accurate records of customer interactions and ensure issues are followed through to resolution.
* Deliver excellent customer service by handling all interactions professionally, empathetically, and efficiently.
* Support with general administrative tasks as required to ensure smooth team operations.
* Assist in preparing and processing customer orders to ensure accuracy and timely delivery
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Problem solving skills
* Presentation skills
* Administrative skills
* Number skills
* Analytical skills
* Logical
* Team working
* Initiative
Job Types: Full-time, Permanent, Apprenticeship
Pay: From £15,704.00 per year
Benefits:
* Company events
* Company pension
* Free parking
* On-site parking
Education:
* GCSE or equivalent (preferred)
Work authorisation:
* United Kingdom (required)
Location:
* Faringdon SN7 7BP (preferred)
Work Location: In person