About the role
To provide a customer focused housing service provision and deliver a day-to-day housing management service across supported accommodation. This includes working in partnership with both internal and external teams to be accountable for monitoring and managing the service.
Key Responsibilities:
1. Daily monitoring of lease and service level agreements with partner agencies
2. Ensuring occupancy, rent collection and arrears targets are met through the lettings and refurbishments of properties
3. Providing practical housing assistance and information to customers when entering the service and throughout their involvement with the service
4. Adhering and assisting in the management of the schemes allocations procedure
5. Monitoring and meeting relevant health and safety standards in properties
6. Monitoring both the delivery of reactive repairs and planned maintenance across the properties, ensuring it is of a high standard and is cost effective
7. Promote and encourage a high level of customer involvement, consultation and communication relating to housing management policy formulation and service delivery
8. Undertaking day-to-day housing management duties, including the maintenance of high standards of cleanliness within services, preparation of rooms and site inspections
9. Monitoring and reducing issues of anti-social behaviour within services
10. Clearly communicating tenant responsibilities and tenancy compliance
11. Working with colleagues to maintain good links with the local neighbourhood.
12. Effectively interpreting financial information relating to rents, charges and contracts
13. Producing accurate and timely reports utilising strong IT skills and a good knowledge of Microsoft applications
The benefits;
14. 34 days annual leave, plus the option to purchase up to 5 additional days
15. Birthday leave
16. New Home leave
17. Life assurance (3 x salary)
18. Employee Assistance programme
19. Employee Wellbeing programme
20. Flexible Working options
About You
21. A working knowledge of legislation in regard to Supporting People
22. Experience of working with a wide range of vulnerable clients
23. Experience of keeping accurate and compliant records
24. Experience of housing management duties
25. Experience of liaison with agencies/ partner organisations
26. Reliable and punctual
27. Ability to maintain confidentiality
28. Use of initiative
29. Flexible
30. Strong interpersonal skills
31. Excellent communication skills
32. High level of professional integrity
33. Person centred approach
Trident Group has over 60 years’ experience of delivering homes, services and innovation for up to 8,000 people in over 3,600 homes in some of the most disadvantaged communities in the Midlands. The Group employs more than 750 staff, works with over 150 volunteers and provides training places and apprenticeships for many more. The Group has an annual turnover of more than £37m and owns assets close than £190m.
The Group consists of;
34. Trident Housing, which provides landlord services for the Group in respect of housing management and maintenance
35. Trident Reach, which is a registered care and support charity delivering person-centred care and support services. These services include supporting people within registered care, domiciliary care, people with learning difficulties, those with mental health needs, young people at risk, older people, BME groups, people at risk of being homeless, those seeking employability, education and training opportunities and those fleeing domestic abuse.
Trident offers their employees learning and development opportunities and wants to invest in their development and career growth. Through our apprenticeship scheme, we offer various courses in areas that will help support employees within their roles and for their further development.
We celebrate Equality, Diversity, and Inclusion and as a person-centred organisation we are continually striving to build a community where everyone feels valued, respected and equally guided by our beacon of hope.
By joining Trident Group, you will have the opportunity to join our Diverse Voices Steering Group to ensure Equality, Diversity, and Inclusion remains at the heart of everything we do.
As a Disability Confident Committed Employer, we have committed to:
36. ensure our recruitment process is inclusive and accessible
37. communicating and promoting vacancies
38. offering an interview to disabled people
39. anticipating and providing reasonable adjustments as required
40. supporting any existing employee who acquires a disability or long term health condition, enabling them to stay in work
41. at least one activity that will make a difference for disabled people