Food &
Beverage Supervisor
Delta Hotels by Marriott Preston
Reporting into: Food &
Beverage Manager, Assistant F&B Manager, Assistant F&B Leader, Senior F&B
Supervisor
Line Management of: Food & Beverage Shift Leaders, Food &
Beverage Attendants
This job description
sets out the current duties of the job role that may vary from time to time
without changing the general character of the job role or the level of
responsibility entailed.
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Job Purpose
As a Food &
Beverage Supervisor at Delta Hotels by Marriott Preston, you play a key role in
creating exceptional dining experiences that are memorable and unique. This
role goes beyond simply delivering food and drinks — it’s about ensuring every
guest enjoys warm, attentive service that reflects our brand standards.
You’ll lead and
support the F&B team to deliver consistent, high-quality service across all
outlets, including the restaurant, bar, room service, and conference &
banqueting operations. You’ll assist management in team development — including
recruitment, training, scheduling, performance management, and daily
supervision — while maintaining operational excellence and compliance with all
company policies and health & safety standards.
Your leadership,
professionalism, and passion for hospitality will inspire the team to deliver
an exceptional guest experience every time.
-----------------------------------
Key
Responsibilities
Guest Experience
·
Provide warm, engaging, and professional service to all guests, ensuring
their needs are anticipated and met promptly.
·
Lead by example in creating a welcoming atmosphere — greeting guests with
genuine hospitality and ensuring consistent service delivery.
·
Resolve guest concerns or complaints effectively and professionally,
following company service recovery procedures (LEARN).
·
Support the team in delivering personalized experiences, recognizing
repeat guests, and maintaining brand loyalty.
·
Ensure all guest feedback is communicated to management and used to drive
service improvements.
Operational
Excellence
·
Supervise daily F&B operations across
restaurant, bar, room service, and conference/banqueting areas.
·
Coordinate with kitchen and service teams to
ensure timely and accurate delivery of food and beverage orders.
·
Ensure all areas are maintained to brand
cleanliness and presentation standards throughout service periods.
·
Assist with setup and breakdown of service
areas, including events and banquets, following Banqueting Event Orders (BEOs).
·
Oversee alcohol service compliance in line
with local laws and company policy.
·
Support inventory management, ordering, and
stock control processes as directed.
·
Ensure all operational equipment is used
safely, stored correctly, and maintained properly.
·
Promote upselling opportunities and
contribute to achieving revenue targets.
Team Leadership & Development
·
Supervise, coach, and motivate the F&B team to
deliver consistent and exceptional service.
·
Support the recruitment, onboarding, and training of
new team members.
·
Conduct shift briefings, allocate daily tasks, and
ensure staff adherence to company standards.
·
Foster a positive and collaborative team environment
built on respect, communication, and teamwork.
·
Lead by example in maintaining professional conduct,
appearance, and communication at all times.
Health, Safety & Compliance
·
Ensure all F&B operations comply with food hygiene, health and
safety, and licensing regulations.
·
Report and respond to accidents, incidents, or maintenance issues
promptly.
·
Promote safe working practices and ensure team members are trained and
compliant with PPE and handling procedures.
·
Participate in mandatory training and certification as required by the
hotel.
Communication & Collaboration
·
Build
positive relationships with colleagues and other hotel departments to ensure
seamless service delivery.
·
Communicate
effectively and respectfully with guests, colleagues, and managers.
·
Contribute
to departmental meetings and actively share ideas for operational improvement.
·
Uphold
company values and promote a culture of inclusion, respect, and teamwork.
Cash & Bank Handling
·
Process all payment
methods in accordance with Accounting procedures and policies.
·
Follow property
control audit standards and cash handling procedures (e.g., blind drops).
·
Count bank at end of
shift, complete designated cashier reports, resolve any discrepancies, drop off
receipts, and secure bank.
·
Obtain assigned bank
and ensure accuracy of contracted monies, obtaining change required for
expected business level, and keeping bank secure at all times.
·
Transport bank
to/from assigned workstation, following security procedures.
·
Harri,
Micros, or any other systems access cards/passwords must not be left unattended
under any circumstances, not shared with anyone, and must be stored
appropriately whilst off duty.
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Working
Pattern
* Work flexibly on a scheduled shift rota across Monday – Sunday,
including public holidays.
* Be adaptable to cover staffing shortfalls and business priorities
to ensure operational continuity
* Perform other tasks as assigned by management