Junior 1st Line Support Technician Nutfield, Surrey Full-time, Permanent (Onsite) | 08:30–17:30) £25,000–£27,000 per annum (dependent on experience) About Us TLP Consultancy is a well-established IT and recruitment business based in the heart of Nutfield, Surrey. We take pride in delivering exceptional technology solutions and support to clients across a wide range of industries. We’re now looking for a proactive and customer-focused Junior 1st Line Support Technician to join our friendly internal IT team. This is a fantastic opportunity for someone looking to develop their technical skills in a supportive and professional environment. The Role This varied role has two key areas of focus: 1. Providing IT support to our customers via telephone, remote access, or on-site visits. 2. Carrying out administrative tasks to ensure the smooth running of our business operations. You’ll gain hands-on experience with a wide range of technologies, helping clients resolve technical issues while developing your own knowledge and confidence in the process Key Responsibilities * Respond promptly to customer queries by email and telephone. * Provide 1st line telephone and remote support to customers. * Carry out occasional on-site visits to client premises when required. * Diagnose and repair hardware and software issues in the workshop or office. * Prepare and provide quotes for customer hardware and software requirements. * Advise customers on IT infrastructure improvements based on their needs. * Perform half-day server maintenance sessions, both remotely and on-site. * Log, update, and close support tickets with full details of work carried out. * Liaise with suppliers to obtain quotes and manage customer orders. * Raise purchase orders, sales orders, and move them through to invoicing. * Raise invoices and ensure smooth communication with the accounts team. * Study towards and complete relevant IT exams and certifications. * Support any additional technical or administrative requirements as needed by TLP Technology. About You * A basic understanding of IT support but someone who is willing to learn. * Good understanding of Windows operating systems and Microsoft 365. * Excellent communication and customer service skills. * Self-motivated and able to work to deadlines. * Strong problem-solving ability and calm under pressure. * Positive attitude with a genuine willingness to learn and grow within the team. What We Offer * Competitive salary (£25,000–£27,000 DOE) * Monday to Friday office hours (08:30–17:30) * Supportive, close-knit team environment where your contribution is valued * Ongoing training and professional development to help you grow your skills and career * Social events, including a summer party, Christmas celebration, and team nights out * Free on-site parking and a beautiful rural office location in Nutfield, Surrey If you’re passionate about IT, enjoy problem-solving, and want to develop your skills in a hands-on environment, we’d love to hear from you