Sales Manager
Are you an experienced senior manager with a background in estate agency or contact centre operations, skilled at leading large teams to success? Connells Group is looking for a Senior Manager to lead our Estate Agency Contact Centre team in Dunstable. With a team of around 20 Sales Negotiators under your leadership, you will drive performance, champion exceptional customer service, and contribute to the continued growth of the business.
In this pivotal role, you will be responsible for guiding and developing a high-performing team of Sales Negotiators. You will ensure the team thrives in delivering outstanding customer service while focusing on converting leads into appointments for our branches. Your leadership will be crucial to the team’s success, as you manage performance, inspire growth, and implement strategies to achieve business objectives.
Key Responsibilities:
1. Team Leadership & Performance Management: Lead a team of around 20 Sales Negotiators, setting clear KPIs, conducting regular 1-2-1s, and driving performance improvements.
2. Data-Driven Decision Making: Use data analysis to forecast trends, identify opportunities for growth, and address any team challenges.
3. Customer Excellence: Handle escalated issues or complaints swiftly, maintaining a high standard of customer service at all times.
4. Recruitment & Staffing: Manage team hea...