Employee Benefits:
• Complimentary off peak gym & spa membership at Fistral Spa / Gaia Spa
• 20% discount on Fistral Spa & Gaia Spa treatments
• 25% discount on food & beverage throughout the hotels and restaurants
• 50% discount on bed & breakfast stays throughout the hotels
• Friends & Family rates across the group
• Access to 360 Wellbeing - https://www.360-wellbeing.co.uk/
• Access to Wagestream - https://wagestream.com/en/
• Length of Service rewards
Role
Overview
The
Logistics Manager will oversee the full logistics lifecycle for Gaia Skincare,
ensuring efficient, cost-effective, and timely movement of packaging, raw
materials, and finished products. This role is responsible for managing both
B2C and B2B distribution channels, supporting UK, European, and global
fulfilment.
The
ideal candidate will have strong experience in a similar logistics or supply
chain role, excellent organisational skills, and a proactive approach to
improving systems and processes. Experience using Sage Intacct (or Sage–based
ERP/EMS systems) is essential.
Key
Responsibilities
Supply Chain &
Procurement
* Manage
procurement of packaging, raw materials, and finished goods to ensure
continuous stock availability.
* Forecast demand
for B2C and B2B channels, maintaining optimal inventory levels.
* Build and
maintain strong relationships with suppliers, logistics partners, and freight
forwarders.
* Monitor lead
times, negotiate pricing, and track supplier performance.
Logistics &
Distribution Management
* Oversee all
inbound and outbound logistics for UK, Europe, and other global territories.
* Coordinate
freight, customs, and compliance documentation for international shipments.
* Ensure timely
fulfilment for D2C and wholesale partners, maintaining service level
expectations.
* Manage warehouse
operations (internal or 3PL), including stock accuracy, dispatch efficiency,
and H&S compliance.
Systems & Data
Management
* Use Sage Intacct
to manage orders, stock levels, purchasing, and logistics workflows.
* Analyse logistics
performance data and create regular reports for board.
* Identify and
implement improvements in supply chain processes, cost control, and system
utilisation.
Cross-Functional
Collaboration
* Work closely with
production, sales, and customer service teams to align stock, demand, and
delivery requirements.
* Support new
product launches by coordinating packaging and material availability.
* Communicate any
supply, fulfilment, or logistics issues promptly to key stakeholders.
Accounting & Ledger
Control
* Create and send
invoices, credit notes, and monthly statements to B2B clients.
* Manage the sales
ledger, ensuring accurate and timely posting of transactions.
* Monitor
outstanding balances, follow up on overdue payments, and maintain strong credit
control.
* Reconcile
accounts within Sage Intacct and support finance with month-end reporting.
* Work closely with
the finance team to ensure accurate accounting of stock movements, landed
costs, and supplier invoices.
Skills
& Experience Required
* Proven experience
in a similar Logistics Manager, Supply Chain Manager, or Operations role within
FMCG, beauty, or related sectors.
* Strong working
knowledge of Sage Intacct or similar Sage-based ERP/EMS systems.
* Experience
managing both B2C and B2B logistics across UK and international regions (Europe
essential; wider global markets preferred).
* Understanding of
customs processes, international shipping, and regulatory compliance.
* Excellent
organisational, problem-solving, and project management skills.
* Ability to work
in a fast-paced environment with fluctuating demand.
* Strong
communication skills and the ability to build effective supplier and internal
relationships.
* A proactive
mindset with a focus on continuous improvement and cost efficiency.
Employee Benefits:
• Complimentary off peak gym & spa membership at Fistral Spa / Gaia Spa
• 20% discount on Fistral Spa & Gaia Spa treatments
• 25% discount on food & beverage throughout the hotels and restaurants
• 50% discount on bed & breakfast stays throughout the hotels
• Friends & Family rates across the group
• Access to 360 Wellbeing - https://www.360-wellbeing.co.uk/
• Access to Wagestream - https://wagestream.com/en/
• Length of Service rewards