Engagement: Casual position offering variable hours on a flexible basis
Location: The City Ground, Nottingham, NG2 5FJ
Department: Safety and Security
Reporting to: Steward Resourcing and Training Lead
About the Role:
The primary role is to provide a high level of care, comfort, and wellbeing for all persons attending the event. Turnstile Operators should present themselves in a positive, courteous, and professional manner at all times, focusing on enhancing the customer experience.
Key Tasks and Responsibilities:
1. Incident Response: Monitor crowd behaviour and stadium areas for security threats, respond to incidents, coordinate with security personnel and police, and conduct safe ejections when necessary.
2. Player Arrival: Facilitate the safe arrival and escort of players and officials, ensuring smooth access and movement within the stadium.
3. Body Worn Video: Operate body-worn cameras correctly, ensuring compliance with data protection regulations.
4. Conflict Resolution: De-escalate disputes among spectators professionally.
5. Reporting of Evidence: Support investigations with accurate reports, witness statements, and evidence, including court appearances if required.
6. Pitch Protection: Maintain pitch security during matches, responding to breaches promptly.
7. Team Collaboration: Work with the security team, police, medical staff, and management, participating in training and briefings.
8. Bag Checks & Searches: Conduct thorough checks and searches at entry points in accordance with policies.
9. Customer Service: Assist supporters, provide directions, and ensure a positive stadium experience.
10. Compliance: Follow all relevant laws, regulations, and club policies regarding safety and security.
What are we looking for:
* Valid SIA license
* Willingness to apply for a DBS check
* Experience in security, preferably in stadiums or large events
* Excellent communication and interpersonal skills
* Ability to stay calm under pressure
* Physical fitness for prolonged standing and patrols
* Flexibility for evening, weekend, and holiday shifts
* Commitment to safety and security standards
* Willingness to undertake training provided by Nottingham Forest
Forest For Everyone
We promote a culture of diversity and inclusion, welcoming applications from all backgrounds and promoting equal opportunities. Nottingham Forest FC is committed to safeguarding and may require a DBS check for successful applicants.
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