About Us:
Nethertown Surgery is a friendly and supportive GP practice committed to providing high-quality patient care in a welcoming environment. We are currently looking for a compassionate and organised Care Advisor to join our team on a 6-month temporary contract to support our patients and clinical staff.
About the Role:
As a Care Advisor, you will be the first point of contact for many of our patients, providing support, guidance, and excellent customer service both in person and over the phone. You will work closely with the wider clinical and administrative teams to ensure patients receive the right care at the right time.
Key Responsibilities:
* Assist patients with enquiries, appointments, and service navigation.
* Provide administrative support to the clinical team.
* Maintain accurate records using clinical systems.
* Promote a positive patient experience and uphold the values of the surgery.
About You:
* Previous experience in a healthcare, care, or customer service role is desirable.
* Excellent communication and interpersonal skills.
* Empathetic, patient-focused, and able to work under pressure.
* Good IT skills and familiarity with medical or administrative systems (training provided if needed).
* A team player with a proactive and flexible approach.
Why Join Us?
* Be part of a dedicated and caring team.
* Make a meaningful impact on patients' lives.
* Gain valuable experience in a healthcare setting.
Closing Date: 19/09/2025
Early applications are encouraged – we may close the advert early if a suitable candidate is found.
Job Types: Full-time, Part-time, Temporary
Contract length: 6 months
Pay: £12.21 per hour
Expected hours: 20 – 37.5 per week
Benefits:
* Company pension
* Employee discount
* On-site parking
Work Location: In person