Role: Lab EngineerDuration: 6 MonthsLocation:Stevenage, UK
The Role
This role plays a critical part in supporting laboratory environments that rely heavily on robust, secure, and validated computing systems. Youll work closely with scientific teams across R&D settings to ensure that laboratory instruments, data flows, and end-user systems function reliably and efficiently. With exposure to modern infrastructure, validated systems (GxP), IT/OT networks, and advanced analytical technologies, you will be at the forefront of enabling research through hands-on engineering, troubleshooting, and technical expertise.
Your responsibilities:
* Maintain, support, and troubleshoot a global fleet of ~8000 end-user computers across scientific and laboratory environments.
* Image, configure, and onboard new computers into the domain and ensure successful integration into lab networks.
* Secure new and existing hardware following IT security best practices and organisational standards.
* Work directly with scientists and business teams to resolve equipment-related issues and provide technical guidance.
* Troubleshoot, optimise, and implement data flows for various scientific instruments.
* Support validated data backup solutions for analytical equipment, including configuration, documentation, and equipment/software investigation.
* Provide incident management support, user coaching, and access management within R&D settings.
* Manage and resolve tickets through systems such as ServiceNow while ensuring quality and timely resolution.
Your Profile
Essential skills/knowledge/experience:
* Strong computer troubleshooting abilities across hardware, connectivity, network, and laboratory software issues.
* Background in End-User Computing, Desktop Support, or similar break/fix roles (approx. 80% workload).
* Understanding of IP addressing, subnetting, IT/OT networks, and basic firewall concepts.
* Strong familiarity with the OSI model and troubleshooting across network layers.
* Working knowledge of Active Directory for device/user management.
* Understanding of computer and endpoint security principles.
* Experience supporting validated systems (GxP) or regulated environments.
* Experience working with ticketing systems such as ServiceNow.
Desirableskills/knowledge/experience:
* Experience configuring validated data backup solutions for analytical laboratory equipment.
* Exposure to scientific instrument dataflows or laboratory informatics.
* Awareness of compliance considerations within GxP and non-GxP environments.
* Microsoft Excel proficiency for reporting, documentation, or workflow tracking.
* Experience in day-to-day operational support and/or broader project support.
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